Redlist is a platform that combines field service, maintenance and safety operations. It conveniently allows access through any web browser and as well as in both Android and iOS mobile devices.
For any instance that users would need assistance from the Support team, here are the steps:
On Web
Click on the Help button at the top right of the home page within the communication and alerts area
The Help Center opens with various options to choose from based on what the user needs:
a) Chat with us - Ask questions or start a conversation with our support team. Our AI assistant Red will immediately answer your questions using our knowledge base articles and internal database. If you are able to stump Red or if you want to communicate with our amazing support staff, choose Talk to a Person and our next available expert will respond.
b) Search for Help - the user may directly look for the knowledge-based article that can answer to the query.
News and software updates will also be posted - this will be accessed usually as the one on top of the list of articles in the Help Center.
On Android
Click on the three-line button at the top left corner of the mobile app.
Click on "Settings".
Click on "Help & Support".
The Help Center opens with various options to choose from based on what the user needs:
a) Send us a Message - a conversation shall be opened, and users can now conveniently chat. A response from a Technical Support Representative can be expected in an hour or less during office hours. Users can also conveniently see the message notifications on this page.
b) Search for Help - the user may directly look for the knowledge-based article that can answer to the query.
News and software updates will also be posted - this will be accessed as one on the list of articles in the Help Center.
On iOS
Click on the three-line button at the top left corner of the mobile app.
2. Click on "Settings". (You can also add the Help Desk as one of your pinned navigations from this screen)
3. Click on "Help & Support".
4. The Help Center opens with various options to choose from based on what the user needs:
a) Send us a Message - a conversation shall be opened, and users can now conveniently chat. A response from a Technical Support Representative can be expected in an hour or less during office hours. Users can also conveniently see the message notifications on this page.
b) Search for Help - the user may directly look for the knowledge-based article that can answer to the query.
5. News and software updates will also be posted - this will be accessed as one on the list of articles in the Help Center.