Redo is a software company, not the online store where you made a purchase.
1.) Rescheduling Pickup
2.) Cancel for a Refund
3.) Getting a Return Label
Rescheduling your Package Pickup
PACKAGE PICKUP RESCHEDULE:
You can reschedule or cancel a pickup in the customer portal for free!
The "Customer Portal" is where you originally submitted the return. Most of the time, you can find this in the "Returns" or “Make A Return” section of the website where you made your purchase.
Once you log into the portal with your email and order number, you'll see the status of the return.
From here, you will need to click the reschedule button, where you will be directed to select a new pick-up day.
If your item is not picked up again, you will need to cancel it for a refund.
Cancel for a Refund & Return the Item Yourself
These instructions explain how you can cancel the pickup and take the item(s) to be shipped with your provided label.
Important: In order to be refunded, be sure to cancel your pickup BEFORE dropping off the package.
CANCELLING YOUR PICKUP:
In order to cancel your pickup, you will need to have a valid date scheduled. If your pickup day is in the past - just schedule it again, it's free! Once scheduled, you can proceed to cancel the pickup using the instructions below.
If you do have a valid day scheduled, you can go into the same menu you used to originally schedule the pickup. This time, select “Cancel pickup”.
After cancelling, you will be automatically refunded for the cost of the pickup once you drop off your package. It can take 7-10 days to process the credit to your payment method.
If you don’t see it by then, please reach out!
Getting a Return Label - Merchant Not Approved
If you have not received a label, yet, the "Reschedule pickup" and "Cancel pickup" buttons will not appear, and you will not be able to reschedule or cancel a pickup. This is almost always because the online store has not yet approved your return request.
Please reach out directly through the merchant's website's "Contact Us" section in order to obtain a label. As mentioned above, Redo is a software provider for online stores to manage their returns. You’ll need to reach out to their support team directly.
Your return will need to be approved by the online store. Once approved, you will automatically receive an email with a return label you will use to send your return.
Still Need Help?
If your package was picked up, and you need a status update on your return, you will need to reach out to the online store from which you originally made a purchase. As mentioned above, this is typically found in the “Contact Us” section on their site.
If you still aren't finding what you need, please reach out to the online store directly for the best/quickest resolution.
Thanks!
Redo Customer Support Team