There are several ways to edit return prices in Redo!
Your options will vary depending on where you are at in the returns' timeline.
Please select one of the below options!
1. When Creating a Return
2. Before Processing
3. After Processing
Editing Prices - When Creating a Return
To create a return for the customer in your dashboard, you'll need to go to the return/claims tab and click "Start a Return" or "Start a Claim" then fill out the necessary information.
To adjust the outstanding balance on a return or exchange, you'll go to the Summary section.
You'll click on the "New order" arrow and that will give you the option to add a discount or a fee!
Here is a super short video on where to find that!
Editing Prices - Before Processing
You can adjust the return value and the return method after the return/exchange has been created, and before the return/exchange has been processed!
To adjust the return type - click on the grey box with the current return method (in the example: "Refund"
Then select the new return method!
To adjust the Price/Return Value - just click "Edit" next to the return value amount!
Editing Prices - After Processing
Store Credit - You can deactivate or adjust the gift card by going in to your Shopify dashboard>Products>Gift Cards - and then you can search the email or gift card number (the REDO gift card number will be visible on the return order’s dashboard in Redo), then click deactivate!
Refund - After a refund has been processed or started, you can confirm these details by looking in the Shopify comment log for that order.
Limitations:
You can’t refund more than was originally paid on the card.
Once a refund is started, you typically can’t “take it back”
If an order was paid via multiple methods, it will refund back across those same methods.
Exchanges & Draft Orders - If you didn’t waive the draft order while processing the return, you can still override the outstanding balance by going into the draft order, and clicking “mark as paid”. If you don’t see a draft order in the comment log on the Redo dashboard for this return see the DRAFT ORDERS note at the bottom of this article.
DRAFT ORDERS:
Once you process an exchange, if there is an outstanding balance, the customer will receive an email to pay that invoice! Once they click on the “complete your order” button it will also create that draft order for you to view in the Redo Dashboard.
