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Claims

Track claims and protection adoption to improve trust, shipping, and support

Updated this week


Filter metrics by order date. Filtering by claim submitted date and claim completed coming soon!


Total claims

  • The total number of shipments for claims.

Protected orders

  • The total number of orders that purchased package protection.

Total online orders

  • The total number of orders created through the online sales channel, including any cancelled or deleted orders.

Adoption rate

  • The total number of orders with package protection from the total number of orders

Adoption rate = # of orders with package protection / total online orders

Note: Total online orders and adoption rate use orders that are made through the online sales channel only.


How this can enhance your business:

Tracking claims and adoption rates gives merchants visibility into how many customers are opting for package protection and how often claims are filed. A high adoption rate may indicate strong customer trust in your shipping experience, while a spike in claims could highlight fulfillment or carrier issues that need addressing. Understanding this data helps improve customer satisfaction, reduce support inquiries, and optimize protection offerings—ultimately leading to a more reliable post-purchase experience and increased customer confidence.

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