No, Redo offers Package Protection as a free service to merchants. The merchant keeps the revenue from the Package Protection offering on their site and can choose to use that to fund claims for lost, stolen, or damaged items.

No, we are not an insurance company. We provide free returns and package protection software to merchants for a small fee paid by their customers. Package protection is a software we provide to merchants. The software allows merchants to set a small fee their customers pay to receive a guarantee that the merchant will replace or refund lost, damaged, or stolen deliveries that the customer didn’t receive.