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All CollectionsCustomer Support Tool
Connect Email
Connect Email

Customer Support Tool

Updated over a week ago

  1. Navigate to the Redo merchant dashboard -> Settings -> Channels-> Email -> Connect

  2. Enter email & input desired display name

  3. Confirmation email to support email (from Postmark)

  4. Copy given support.getredo.com email address

  5. Set up forwarding in GMAIL -> Settings -> Forwarding and POP/IMAP -> Add a forwarding address -> Paste in given support.getredo.com email address & ensure “Forward a copy of incoming mail to…” is selected

  6. Set up forwarding in OUTLOOK -> Settings -> Mail -> Forwarding -> Add a forwarding address -> enable forwarding -> Paste in given support.getredo.com email address & check “Keep a copy of forwarded messages"

  7. Set up DNS record input prior to verifying email (where website domain was purchased)

    1. See guides below for DNS record input steps

  8. Verify Email

DNS Record Guides

GoDaddy

  1. On the main GoDaddy Hub, navigate to All Products -> Domains -> Portfolio -> Choose correct domain relating to your website and select the 3 dots -> edit DNS

  2. Add New Record -> Paste in respective TXT and CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

Shopify

  1. Navigate to Settings -> Domains -> Edit DNS settings

  2. Click Add Custom Record -> Input TXT and CNAME from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

Google Domains

  1. Navigate to All my domains -> DNS -> Manage custom records

  2. Create new record -> Input both TXT & CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

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