Navigate to the Redo merchant dashboard -> Settings -> Channels-> Email -> Connect
Enter email & input desired display name
Confirmation email to support email (from Postmark)
Copy given support.getredo.com email address
Set up forwarding in GMAIL -> Settings -> Forwarding and POP/IMAP -> Add a forwarding address -> Paste in given support.getredo.com email address & ensure “Forward a copy of incoming mail to…” is selected
Set up forwarding in OUTLOOK -> Settings -> Mail -> Forwarding -> Add a forwarding address -> enable forwarding -> Paste in given support.getredo.com email address & check “Keep a copy of forwarded messages"
Set up DNS record input prior to verifying email (where website domain was purchased)
See guides below for DNS record input steps
Verify Email
DNS Record Guides
GoDaddy
GoDaddy
On the main GoDaddy Hub, navigate to All Products -> Domains -> Portfolio -> Choose correct domain relating to your website and select the 3 dots -> edit DNS
Add New Record -> Paste in respective TXT and CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info
Shopify
Shopify
Navigate to Settings -> Domains -> Edit DNS settings
Click Add Custom Record -> Input TXT and CNAME from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info
Google Domains
Google Domains
Navigate to All my domains -> DNS -> Manage custom records
Create new record -> Input both TXT & CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info
