Best-in-class return experience with Redo Package Pickup

It’s included, Package pickup is a standard feature with no extra cost for merchants.

It’s popular, Nearly 100% of merchants offer package pickup to their customers.

It’s nearly everywhere, 70% of returns are eligible for package pickup.

It’s loved, package pickup is selected on over 13% of returns where it is offered.

It’s reliable, 92% of packages scheduled are delivered, the remaining 8% customers choose to keep the return or cancel the package pickup.

It’s affordable, Pricing ranges from $6-$10, based on location, package weight, and pickup fees from FedEx.

Happy Customers: When customers have an easy way to return items, they're more likely to stick around and shop again. It's all about making their experience as smooth as possible!

Stand out from the crowd: Merchants that offer a convenient package pickup options can stand with some of biggest, and most loved brands in the world. Apple, REI, H&M, Adidas and Sephora are just a few brands that offer a package pickup option for returns.

Boosts Sales: Knowing they can return items easily helps merchants build trust with their customers, leading to more repeat sales and fewer returns overall.

Less Work for Support Teams: A straightforward return process where redo takes support calls on package pickup means more services offered to customers with fewer calls and emails for your customer service teams to handle, which is a win for everyone.

Building Loyalty: Offering convenient services like package pickup helps keep customers coming back. It is especially valuable for those who are home-bound or don’t live close to a drop-off location. People love it when brands make their lives easier.

Cost Savings: For merchants, teaming up with a package pickup service on their own is complicated and expensive; redo can provide this premium service without any additional cost to merchants.

From Detractor to Promotor: Transform a frustrated customer into a delighted one with the option of offering to comp the package pickup for your customers- always at your discretion.

Affordable: The nominal fee for the service is often worth the convenience it provides, making it a cost-effective option for many customers.

Busy Day Savior: Customers love having the option of scheduling a package pickup for their returns. They can drop off their returns when it’s convenient to do so, but can schedule a pickup for returns when the days turn hectic.

Easy Changes: Customers are in control, they can easily reschedule or cancel pickups whenever they need, even on the same day.

Top-Notch Support: Our support team is primed with resolution to any pickup challenge and always happy to help with any questions or concerns.

Time-Saving: The service saves customers the hassle of traveling to a drop-off location. This is especially helpful for those with busy schedules or limited transportation options.

Reduced Stress: Knowing there's an easy way to handle returns can reduce the stress and frustration often associated with returning items. This makes for a better overall shopping experience.

Flexibility: The service caters to various types of returns, whether it's a small package or something larger, ensuring customers can send back items without worrying about size or type restrictions.

Improved Satisfaction: A smooth and hassle-free returns process contributes to a more positive customer experience, which can increase satisfaction and encourage future purchases.

Ease of Use: Scheduling a pickup is simple and can be done online or on their phone. The straightforward process means customers can easily arrange a pickup that fits with their schedule, without complicated steps.

Can pickups be rescheduled? Yes!, Customers, merchants, or Redo can reschedule in seconds. Check out this quick video on how it is done.

Can pickups be canceled? Yes, customers, merchants or redo can cancel package pickup. Once canceled, redo begins processing the refund if paid via credit card or store credit.

Can a missed pickup by the customer be rescheduled? Yes!, simply reschedule as usual.

The carrier missed their pickup!, What do I do? Oh no! that shouldn’t happen. Check with the customer that the label is placed on the package, if the carrier didn’t come by, the customer can reschedule for the next convenient day. Please alert redo support at support@getredo.com about the missed pickup so we can address directly with the carrier.

The customer dropped off the package, but paid for pickup, can they still get a refund? If the customer did not cancel their package pickup prior to dropping off the package, we cannot issue a refund.

Can merchants pay for a package pickup on behalf of a customer? Absolutely, simply click the (re) schedule pickup button on the return page and select ‘Charge Merchant,’ then reschedule the pickup.

Can you show my support team how to manage pickup issues? Redo is primed to be the front-line of support, but we are happy to fully enable your support team on addressing package pickup issues in the event a customer reaches out to you directly. Just reach out to support@getredo.com and we can schedule an enablement session

Can merchants choose NOT to offer package pickup? Package pickup is a ‘built-in feature’ of redo’s return platform and will require code changes to remove. Redo can work with you to customize aspects of package pickup, which may be easier than turning off package pickup. Contact your support team for more information.