1. No Refund Policy: Reel Unlimited maintains a strict no-refund policy for all purchases and subscriptions. Once a payment is processed, it cannot be refunded for any reason.
2. Technical Error Correction: In the rare case of technical errors resulting in duplicate charges, Reel Unlimited may issue store credits to correct the billing error. This does not constitute a refund but addresses a technical malfunction.
3. Store Credits: When applicable, Reel Unlimited store credits are issued directly to a customer's billing account. They can be utilized to purchase a new subscription or to acquire a one-time service from our offerings. These credits have no expiration date.
4. Non-Transferability: Store credits are strictly non-transferable. This means they are exclusively for the customer to whom they were issued. They cannot be shared with or used by any other individual.
5. Application of Store Credits: Store credits can be utilized to offset costs for any new subscription or services purchased at Reel Unlimited. The value of the store credits will be deducted from the total purchase price of the chosen service or subscription.
6. Disputes: Any disputes or queries regarding store credits should be forwarded to our Customer Support team. We reserve the right to change this policy as necessary, at our discretion.
By using the services of Reel Unlimited, you acknowledge our no-refund policy and understand that store credits may only be issued in cases of technical billing errors.