Have questions about your order or any of our gear? Our Customer Service team is available Monday-Friday, 8:30H - 20:30H (Amsterdam Timezone).
Search our help center for quick answers to our most commonly asked questions
Reach out to us:
In the past, you needed to fill out a contact form to get in touch with is. As of 2025, you can chat with our customer service and ask for order updates. In addition, if you want to apply for a refund or exchange your product, you can do so through this new system.
Important notice: this is only available when you're logged into your account.
To do so, please follow the next steps:
Log in into your Reeva account
Once logged in, you will see the following icon show up around the store
Click on it and the customer service portal opens.