How to Reach Us
We offer several ways to get in touch:
Secure Member Portal — Fastest option. Log in to send a secure message to our Health Concierge team, monitored 24/7. Login: https://login.refills.com | Messenger: https://login.refills.com/messenger
Email — support@refills.com
Phone — Call us at (888) 458-5061 to speak with a live team member. For faster response times, chat and email are often quicker, but phone is available if you prefer to talk.
What to Expect When You Contact Us
Chat Support — You'll first interact with our virtual assistant, Emma, who handles common account, order, and shipping questions. If your issue needs personal review, the right team member steps in.
Response Times — We aim to respond promptly. During high volume periods, response times may be slightly longer.
Clinical Questions — Message your doctor directly through the portal using the '@Doctor' function.
Order and Billing — Have your order number or account details ready.
Managing Communication Preferences
Marketing Emails — Reply to any email stating your preference to unsubscribe, or contact support. You'll still receive transactional emails related to orders and your account.
Notification Frequency — Let us know if automated messages feel overwhelming and we'll explore options to reduce non-essential communications.
FAQs
→ What if I don't receive a response to my chat message?
Try reaching out through your secure Member Portal or email support@refills.com.
→ Can I speak to a live agent immediately by phone?
Yes — call us at (888) 458-5061 to speak with a live team member. Chat and email are often faster, but phone support is available if you prefer.
→ What if I'm not receiving emails from Refills?
Check your spam or junk folders. Add support@refills.com to your contacts. If issues persist, contact us through the Member Portal.
→ How do I get help with a clinical question?
Message your doctor directly through the secure Member Portal using the '@Doctor' function.
→ What if I'm having trouble logging in or receiving verification codes?
Try the magic link: https://login.refills.com/magic-link. If the problem continues, contact support via the portal or email.