Accessing Your Account
The quickest way to access your account is the magic link — no password needed.
Enter your registered email address
Click the secure link sent to your inbox
If you don't see the email within a few minutes, check your spam or junk folders.
Resetting Your Password
Use the 'Forgot Password' option on the login page
A reset link will be sent to your registered email
Click the link and follow steps to create a new password
Troubleshooting
No email received — check spam/junk, then try requesting again. If it persists, contact support.
Invalid link — it may have expired. Request a new one.
Try resetting from your mobile phone if desktop links aren't arriving.
Updating Your Account Information
Log in via magic link or password
Navigate to 'Manage Account' or 'Account Information'
Update email, phone number, name, or other personal information
FAQs
→ What if I used the wrong email address when signing up?
Contact support with your full legal name and the correct email you wish to use.
→ Can I delete my account?
Yes. Log in, go to 'Manage Account', select the 'PHI' tab, and click 'Data Deletion' to submit your request.
→ I'm not receiving any emails, including password resets or magic links.
Check all folders (spam, junk, promotions, social). If you've tried multiple times with no result, contact support — they may need to verify your account details or investigate delivery blocks.
→ My account was canceled, what should I do?
Contact support to understand the reason and get guidance on setting up a new account if needed.