Our Pharmacy Network
We partner with a network of licensed pharmacies across the United States. The specific pharmacy dispensing your medication varies based on your state of residence, medication availability, and your specific treatment.
Compounded Medications
For compounded medications (e.g., some GLP-1 treatments), we use U.S.-based compounding pharmacies operating under applicable state and federal pharmacy regulations. Compounded drug products are not approved or evaluated for safety, effectiveness, or quality by the FDA. Rx required.
Partner Pharmacy Details
All pharmacy partners are licensed and operate under applicable state and federal regulations
We cannot guarantee a specific pharmacy partner in advance — this is determined by real-time availability and your prescription
When your prescription ships, you may receive updates directly from PerfectRX, ProRX, or another licensed dispensing pharmacy — this is normal
Shipping and Delivery
Once approved and sent to the pharmacy, processing takes 48–72 business hours. After shipping, delivery is typically 3–5 business days. You'll receive tracking by email once your order ships.
FAQs
→ Can you confirm if my medication is compounded or 'pure'?
We can confirm what your order contains. For specific ingredient lists or to check for additives, let us know and we can request this from the dispensing pharmacy.
→ Why is my pharmacy located in a different state?
We partner with licensed pharmacies across the U.S. to ensure availability, timely fulfillment, and regulatory compliance. Your treatment still ships directly to your door.
→ How can I check my order status?
Log in at https://login.refills.com/ or go directly to https://login.refills.com/treatments
→ What if I receive a shipping notification from a pharmacy name I don't recognize?
This is normal. Your medication is dispensed and shipped by our licensed pharmacy partners such as PerfectRX or ProRX.
→ Do you ship to Guam or U.S. territories?
We ship to all 50 U.S. states. We do not ship to Guam or other U.S. territories.