When Refunds Are Possible
Refunds are typically processed for:
Duplicate Orders — If charged twice for the same order, the duplicate charge can be refunded.
Incorrect Charges — If charged the wrong amount (e.g., a discount wasn't applied), a partial refund can be issued for the difference.
Unfulfilled Orders Due to Delays — If significant shipping delays cause you to no longer want the medication and the order hasn't shipped, a refund may be possible.
Canceled Services — If you've canceled and are awaiting a refund for unfulfilled orders, contact us to check status.
How to Request a Refund
Contact support through your customer portal or by replying to support emails. Include your order number, the reason for the refund request, and relevant dates.
Refund Timelines
Once processed, refunds typically take 3–5 business days to reflect in your account. This varies by bank or credit card provider.
Important Refund Considerations
Medication Returns — For safety and regulatory reasons, Refills cannot accept returns of medication.
Annual Plans — Payments for annual plans are collected upfront and are generally non-refundable, even if not all refills have shipped.
Order Processing — Once an order has been sent to fulfillment and is in the queue for preparation and dispatch, it cannot be canceled or changed.
Dispute Resolution — If you've initiated a dispute with your credit card company, work with them directly. We can provide information to assist.
FAQs
→ Can I get a refund for a discount that wasn't applied?
Yes. Contact support and we'll process a partial refund for the difference.
→ What if my refund shows as processed on your end but not in my bank account?
Allow 3–5 business days for your bank to process it. If it still hasn't appeared, contact your bank. We can provide a screenshot of the processed refund for reference.
→ I accidentally signed up for an annual plan but want a monthly one. Can I get a refund?
If your annual plan has started, we typically need to complete it before switching. If no medication has shipped yet and you just signed up, contact support to discuss your options.
→ How can I check the status of my refund?
Contact support directly. We can check your account and provide an update.