Getting Started: Your Online Application
To begin, complete an online visit form. This allows our licensed providers to understand your health needs and goals. You'll be asked about your medical history and any specific concerns.
What to Expect After Submitting
Once you submit your visit form and payment, a licensed provider reviews your information. This typically happens within a few hours but can take up to 1–2 business days during high volume periods.
During the Review
Our licensed, board-certified providers assess your submitted information to determine a treatment plan and dosage based on your individual health profile.
Communication with Your Provider
For clinical questions while your application is under review, message your provider directly through your secure patient portal — the most effective way to address concerns before your prescription is approved.
Required Information for Review
Valid ID — A copy of your government-issued identification
Full Body Photo or Selfie — A clear, recent photo of yourself
Submit documents by replying to our emails or uploading directly through your patient portal.
Approval and Prescription
Once approved, you'll be notified through your portal. Your prescription will then be sent to our partner pharmacy for processing and shipment.
Important: After your prescription is approved and moves into fulfillment, it cannot be canceled or changed.
Geographic Requirements
Refills currently offers services exclusively within the United States. You must have a U.S.-based address and U.S. phone number. We cannot activate accounts or provide medications to residents outside the U.S.
Compounded products are not approved nor evaluated for safety, effectiveness, or quality by the FDA.
FAQs
→ How long does it take for a provider to review my intake?
Typically within a few hours. During high volume, up to 1–2 business days.
→ Can I change my credit card payment?
Yes. Go to your billing page, add your new card, and set it as the default payment method.
→ What if I don't see my prescription or messages in my portal?
Try logging out and using the instant login link. Access messages directly via the portal's messenger link.
→ How are the medications delivered?
Shipped directly from our partner pharmacies in discreet packaging. Typically within 3–5 business days after approval and pharmacy processing.
→ Do I need insurance to use Refills?
No. Your medication ships directly to your home and charges are processed upon shipment.
→ Can I message my doctor directly?
Yes. Use your secure patient portal. This is the best way to address clinical questions before your prescription is approved.