Will pausing my account stop billing?
No. Pausing delays your shipment, but billing resumes automatically on your next cycle date. If you want to stop charges entirely, you’ll need to cancel your subscription through Billing > Manage Subscription in your dashboard.
How do I cancel my subscription?
Go to Billing > Manage Subscription in your dashboard and follow the cancellation steps. Cancellations take effect at the end of your current billing cycle. If you need help, contact support with your account email.
Why was I charged unexpectedly?
This usually happens due to auto-renewal. Your subscription renews automatically unless cancelled before the billing date. Check your billing history in your dashboard for details. If you believe the charge was an error, contact support with your order number and we’ll investigate.
Why did my price change?
Price changes can occur if you switched plans, a promotion expired, or there was a formulary update. Check your billing history for a breakdown. If the change was unexpected, contact support and we’ll explain the adjustment and explore options.
Can I get a refund?
Refunds are available before your order ships. Once shipped, refunds are evaluated case by case. Contact support with your order number and reason for the request. We’ll review your situation and respond within 2–3 business days.
I was charged but didn’t receive my medication. What should I do?
If your order hasn’t shipped within 7 business days of being charged, contact support with your order number. We’ll check the fulfillment status and either expedite shipping or process a refund if there’s a supply issue.