Which dashboard should I use?
New customers should use app.refills.com. Existing customers who created accounts before the platform update should use login.refills.com. If you’re unsure which applies to you, try app.refills.com first — if your account isn’t found, use login.refills.com.
I can’t log into my account. What should I do?
Try the correct portal first (see above). If the issue persists, try resetting your password. If you still can’t access your account, contact support with your email address and we’ll help you regain access.
I accidentally created two accounts. Can you merge them?
Contact support with both email addresses. We’ll merge or remove duplicates to ensure your prescription history and billing are consolidated under one account.
My dashboard doesn’t show my prescription. Is that normal?
Yes. It may take up to 24 hours after provider approval for your prescription to appear in your dashboard. If it’s been longer than 24 hours, contact support with your name and the date of your provider visit.
What if I answered the intake questionnaire incorrectly?
Contact support immediately before your order ships. We can update your information and flag it for your provider to review. Accurate intake information is important for safe prescribing.
Will I be notified if my order is delayed?
We are improving proactive notifications. Currently, you may not always receive automatic delay alerts. We recommend checking your dashboard for status updates. If your order hasn’t moved in 5+ business days, contact support for a status check.