In RegFox, you can pre-set the exact dates and times for your registration page to automatically open and close, ensuring that registrants can only sign up for your event during specified windows. This feature streamlines the registration process, and also helps you define exactly when you want to accept registrations.
Pro Tip: If the registration open and close dates are left blank, your page will remain open.
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Automatically Open Your Registration Page
Users can add a specific date and time to open the registration page, allowing you to market and promote your event, but limit people from registering for your event until a time you select. Here is how to set up this option.
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Registration Dates section
Under the Registration Open Date tab, enter the date you'd like to open registration
Enter the time at which you would like your page to open
Enter a custom message you'd like to display prior to the page opening (optional)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: Users can change the registration open date and time by clicking into the date and time field, and adding the new time. Users can also remove the registration open date by clicking Clear in the top right corner of the field.
If registrants go to your registration page before the page has opened, your page will display the logo of your page, the custom message you entered, a countdown, and an option to be notified when it's live
Users can enter their email to be notified when the page goes live. If an interested registrant enters their email address to be notified, they will see the message "Thank you! You will be notified as soon as it is open." Click here to learn more about this email notification
Pre-Event Subscriber Email Notification
When you schedule your registration page to open automatically at a future date, registrants who visit the page before it goes live will have the option to enter their email address to be notified when registration opens.
Note: The option for visitors to enter their email to be notified when your page opens is automatically built into the pre-launch page.
If you schedule your registration page to open on a future date, this email notification signup will appear automatically. At this time, it cannot be removed.
How The Pre-Event Subscriber Email Works
Before your page opens, visitors will see an email notification signup option
If someone enters their email address, they will see the message: “Thank you! You will be notified as soon as it is open.”
Once your event page goes live, RegFox automatically sends an email notification to everyone who signed up with a link to your main registration page
About the Pre-Event Subscriber Email
The pre-event subscriber email cannot be customized. It is automatically sent by RegFox and includes the following information:
Subject Line: Registration is Now Open
From Name: The “From Name” set in your confirmation email settings. This name is used even if confirmation emails are turned off. Click here to learn how to update these settings
Reply-To Email: The “Reply-To Email” set in your confirmation email settings. This email is used even if confirmation emails are turned off. Click here to learn how to update these settings
Body Text: "You requested to be notified when registration opens for [YOUR PAGE NAME]. Registration is now open! You can visit the registration page here: [yourpageurl.com]"
Download a List of Your Pre-Event Subscribers
Yes, users can find a list of every email that opted in to receiving an email when the registration page goes live by going to the Analytics. Here is how to do so:
From the Pages screen, click the graph icon under the correct page
Under the Registrants tab, go to the Pre-Event Subscribers line
Click the number to download a list of all of the pre-event subscribers
Automatically Close Your Registration Page
In RegFox, you can choose to automatically choose to close your page on a specific date, or close your page when your registration options sell out. Here is how to set up both options.
Close Your Registration Page on a Specific Date
When this option is added, your registration will close on a date and time that you select. Registrants will see a countdown clock at the top of the page when there are 5 minutes or less until the page closes.
Note: Once the closing date and time is hit, no additional registrations will be accepted. Even if a registrant is on the page filling it out, the page will close and they will not be able to submit it after the closing date and time.
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Registration Dates section
Under the Registration Close Date tab, enter the date you'd like to close registration
Enter the time at which you would like your page to close
Enter a custom message you'd like to display after your registration closes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: Users can change the registration close date and time by clicking into the date and time field, and adding the new time. Users can also remove the registration close date by clicking Clear in the top right corner of the field.
If registrants go to your registration page after the page has closed, your page will display the logo of your page, a message stating that online registration has closed, and the custom message you entered
Automatically Close Your Registration Page When Your Registration Options Sell Out
When this option is selected, the registration page will close once all of your registration options sell out. This will trigger when the general supply of your event is reached, or when each of your registration options sell out.
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Registration Dates section
Click the Close When Registration Options Sell Out checkbox
Enter a custom message you'd like to display after your registration options sell out (optional)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Change Your Event Start and End Date
The Event dates will populate the event date into the Add to Calendar feature on the confirmation page. If you need to change these dates, here is how to do so.
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Event section
Under the Event Start Date or Event End Date tabs, enter or update your event start or end date
Add the time of your event (by default, the time is 12AM)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
How do I adjust the time zone of my page?
How do I adjust the time zone of my page?
Users can adjust the time zone of their page under the Basic Setup page. Here is how to update your time zone:
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Basic Setup from the dropdown
In the Time Zone box, update the time zone
Pro Tip: RegFox pages on your account will by default be set to the time zone that is entered under the account's Organization Details. Here is how to update this time zone.
From the Pages screen, hover over the Gear icon
Select Organization Details
Click Edit Settings
In the Time Zone field, update the time zone as desired
Click Save
Can I find a list of all of the emails that wanted to be notified when my page goes live?
Can I find a list of all of the emails that wanted to be notified when my page goes live?
Yes, users can find a list of every email that opted in to receiving an email when the registration page goes live by going to the Analytics. Here is how to do so:
From the Pages screen, click the graph icon under the correct page
Under the Registrants tab, go to the Pre-Event Subscribers line
Click the number to download a list of all of the pre-event subscribers
Can I use the Preview mode to test my page if it's scheduled to open in the future or if the page has closed?
Can I use the Preview mode to test my page if it's scheduled to open in the future or if the page has closed?
Yes, the Preview mode will display your page even if your registration page is scheduled to open in the future or has already closed. This allows you to make changes and review how the page will appear, even when the page isn't accessible to the general public.
When my event start date has passed, can I send Scheduled Reminder Emails?
When my event start date has passed, can I send Scheduled Reminder Emails?
Reminder Emails are available before the event. Once your event start date has passed, Reminder Emails can no longer be sent, even if you move the event start date out further. Once your event date has passed, we recommend using our Email Center feature to send emails to your registrants.
If I close my registration page, can I manually add registrations on the back end?
If I close my registration page, can I manually add registrations on the back end?
Currently, registrations cannot be added manually once a registration page is closed. If you want to limit who can sign up while still allowing manual registrations on the back end, we recommend password protecting your page instead of setting a registration close date. Click here to learn how to password protect your page.
Can I adjust my registration open date and registration close dates after publishing my page?
Can I adjust my registration open date and registration close dates after publishing my page?
Can I adjust the header text that says, "Sorry, Online Registration is Closed?"
Can I adjust the header text that says, "Sorry, Online Registration is Closed?"
No. The header text that appears after your page is closed is currently hard-coded and can’t be customized. However, you can add a custom message below this header to share additional details. Click here to learn how.
How do I prevent accidental registrations on outdated pages?
How do I prevent accidental registrations on outdated pages?
To prevent registrants from registering on an old event page, we recommend setting a Registration Close Date. This stops registrations after the date you choose. Click here to learn how to do this.
What registration link is sent to pre-event subscribers when my page opens?
What registration link is sent to pre-event subscribers when my page opens?
RegFox sends pre-event subscribers a link to your main published registration page. This email always directs subscribers to the primary registration page URL.
Note: If you are using the Tracking Link feature, the notification email sent to pre-event subscribers will not include the tracking link URL. This notification email will direct registrants to your main page URL.
I published my page, but I’m not ready for customers to access or purchase registrations yet. What are my options?
I published my page, but I’m not ready for customers to access or purchase registrations yet. What are my options?
You have several options if you published your page and want to make sure that customers don't view or purchase registrations.
Set a Registration Open Date: This option works well if you want your page link to be live and published, but you want to prevent anyone from registering until a future date and time. When enabled, registrants cannot access the page until the date you specify. Note: While using this option, you also cannot register through the live registration page.
Password Protect Your Page: This option works well if you want to allow select individuals to access and register for your event while preventing the general public from accessing the page. When enabled, visitors must enter the password before they can access the page or register
Pro Tip: RegFox does not market or publicly promote your event page. This helps protect the privacy of your event data. If your page is published but you haven’t shared the link, it’s very unlikely that someone will discover your event page on their own.
We primarily recommend these options for large events with registrants actively searching for event pages, or for events you plan to publicly promote and share.