Remento allows you to answer prompts anytime by logging into Remento and selecting to Record prompts from the Prompts Queue.
Learn more: How to send a prompt or record a story on-demand
Some people are eager to move faster on their book and would like to get prompts sent more frequently. If you or your Storyteller would like to receive emails or text messages with prompts more than once a week, you can make this change in your Project Settings. By default, prompts are sent every Wednesday.
How to update when the Storyteller receives prompts: (Default schedule is every Wednesday)
Login and visit your Project Settings
Go to the Prompt Settings section
Select the Edit prompt settings link
Select the days of the week you would like to receive prompts and update the time you would like the prompt sent (pictured here).
Tip: To get a prompt every day, select all 7 days of the week. To get a prompt twice a week, select the two days that are best for you.
Learn more: How to pause prompt notifications
Troubleshooting Common Prompt Issues
Why Can't I See the 'Send Now' Option? The 'Send Now' option is typically unavailable before a gift has been sent to the storyteller. Once the gift has been sent, this option will become available. If the option remains missing even after sending the gift, please contact support for assistance.
How do I update my time zone?
To update your time zone, visit your account settings. We send out prompts in the time zone selected for the Storyteller's account.
How do I update my Storyteller's time zone?
To update your Storyteller's time zone:
Go to Project Settings
Find the Storyteller section
Select the Edit storyteller details link
Select or search for your Storyteller's time zone. This will help us to send notifications to them at a good time for them.
