We're confident that Remento will help you create meaningful family memories, but we understand that every family's needs are different. That's why we offer a full 30-day money-back guarantee on all purchases.
What's covered by our guarantee
Full refund available for:
Your initial Remento purchase ($99)
Any additional Storyteller subscriptions
Digital book purchases
Legacybox add-on services
Timeline: You have 30 full days from your purchase date to request a refund
Easy process: To request a refund, simply contact our friendly customer support team.
We're here to help first
Before requesting a refund, our support team is happy to help resolve any issues you might be experiencing. Many concerns can be quickly addressed with:
Technical support for recording or account issues
Guidance on using Remento's features effectively
Tips for encouraging family participation
Help with book customization and ordering
We want every family to have a positive experience preserving their stories, and we're committed to making that happen.
Frequently Asked Questions
Who can request a refund?
Only the original purchaser (the person whose payment method was used) can request and receive a refund.
When should I expect to receive my refund?
Your refund will be returned to your original payment method within 5–10 business days, depending on your bank’s processing time.