Our previous/legacy app-based program has been sunset and shut down. Please note, we are not able to pause any bills collected by Apple and Google Play, which must be cancelled from your side as a customer.
We will not respond to emails and messages sent to individual staff members requesting that we manage their subscription for them, or process refunds for subscriptions which you have not managed proactively, unless under exceptional circumstances.
Please read on to find out how to cancel obsolete app subscriptions for each platform.
Self-serve cancellation is available for all REMOJO subscriptions, whether you subscribed via iOS, Google Play or through our website with a web-based (Stripe or Skool) subscription.
We can not cancel Apple subscriptions purchased through the iOS app for you, due to the way that Apple subscriptions and iOS apps function. The subscription and payments are entirely controlled and handled by Apple.
However, subscriptions are easily self-managed from the platform where you originally signed up and subscribed.
HOW TO FIND AND CANCEL YOUR SUBSCRIPTION
Subscriptions are easily managed from the platform where you originally signed up and subscribed. Find your subscription below:
Subscribed through our website? (Before September 2024)
Subscribed via our website to the program delivered via Skool? (After September 2024)
APPLE SUBSCRIPTION MANAGEMENT:
If you subscribed via in-app purchase on an Apple device, then your subscription is managed by Apple.
You can find Apple's instructions for finding and managing your Apple subscriptions here: https://support.apple.com/en-gb/HT202039
Can't find your subscription?
Check the Apple account that you're looking at. You may have subscribed while signed in to a different Apple account. You can switch accounts by...
You might have subscribed through our website, without remembering that you did so. You can sign in to our website using the same username and password as you do for the apps, then click My Account and manage your subscription there.
GOOGLE PLAY SUBSCRIPTION MANAGEMENT
If you subscribed via in-app purchase on an Android device, then your subscription is managed by Google Play.
You can find Google's instructions for finding and managing your Google Play subscriptions here: https://support.google.com/accounts/answer/7673989?hl=en&co=GENIE.Platform%3DAndroid
Can't find your subscription?
Check the Google Play account that you're looking at. You may have subscribed while signed in to a different Google Play account. You can switch accounts by...
You might have subscribed through our website, without remembering that you did so. You can sign in to our website using the same username and password as you do for the apps, then click My Account and manage your subscription there.
WEB (STRIPE) SUBSCRIPTION MANAGEMENT - SUBSCRIPTIONS TO REMOJO APPS
If you subscribed via our website prior to September 2024, then your subscription is managed by Stripe, which we use as our billing system.
To manage your subscription:
Simply click this link to go to the Stripe self-serve billing manager, where you can cancel or manage your plan: https://billing.stripe.com/p/login/9AQaImf3951k2GsdQQ
Subscriptions Created On/Via Skool (After September 2024)
Sign into Skool >> click Profile on the top right >> click "Settings" >> click "Communities" >> click "Membership" to manage your community memberships and subscriptions.
See full details on the Skool member help centre here: https://help.skool.com/category/115-payments
