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Can I Get A Refund? Our Refund Policy For Subscriptions Purchased Prior to April 2023, And Subscriptions Purchased Via In-App Purchase
Can I Get A Refund? Our Refund Policy For Subscriptions Purchased Prior to April 2023, And Subscriptions Purchased Via In-App Purchase

Find out when we issue refunds, why, and how you can claim if you're eligible.

Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

INDEX

  1. Policy summary

  2. Valid Refund Reasons

  3. Invalid Refund Reasons

  4. How to Claim a Refund

OUR REFUND POLICY

The aim of our refund policy is to balance providing value to users and issuing refunds to all reasonable requests, with our own need to run a sustainable company, and the limitations we work with across platforms, devices and OS's with users in every country in the world.

Everyone can use the core app for free, or has a 3-day trial to evaluate the app and compatibility with their devices, and cancellation is easy. Many users with strong impulses will find ways to break the app, or try to get out of the commitment that they made to themselves to quit.

While we do provide a blocker and device/app controls as part of the app, REMOJO is not a "blocker app". it is a program to help you quit porn for good, overcome sexual dysfunction and grow as a person.

Because of the above, and the nature of the app, we will only consider refund requests for those reasonable, valid refund reasons listed below. Invalid, refund requests that we find unreasonable are also listed below.

REASONABLE REFUND REQUESTS

  1. Accidentally purchasing multiple subscriptions on the same platform/device or across multiple platforms (for example accidentally subscribing on both your iPhone AND through our website)

  2. Accidental purchase/charges for multiple subscriptions

  3. Billing issues that have created double charges

  4. Financial harm caused by a malfunction of core features, and not due to user error or user settings.

  5. The app is totally incompatible with the your device somehow (completely non-functional) and you can present a screen recording to show this.

    1. Totally incompatible means that the app itself does not open, load, Courses, Community don't work etc.

  6. Annual plan renewals that you forgot to cancel and are unwanted, up to 7 days after the renewal charge.

  7. Any other case which we consider reasonable, and does not fall into the list of invalid reasons below

UNREASONABLE / INVALID REFUND REQUESTS

  • Not cancelling in time / forgetting to cancel (monthly and quarterly subscriptions. For annual plans, we consider 7 days after renewal as reasonable)

    • We provide content, access to communities and also incur costs for routing your browsing activity through our VPN / filtering infrastructure, and other per-user infrastructure costs. We re-invest 100% of our short term revenue back into the product, team and other related costs. For this reason, it's up to customers to manage their subscriptions.

  • Loopholes / deliberate workarounds that you manage to find

    • There are a near-infinite number of possible ways to break or get around any blocker app. We try to cover the main ones, but we are not responsible for user behaviour that is more committed to viewing porn than quitting.

    • We provide a huge number of features, 10 courses and online communities to help quit. The blocker and commitment features are a small part of the program, non-essential to success and ultimately we try to guide users to no longer need a blocker.

  • Ability to uninstall the app on any platform

    • Both Apple iOS and Google Android (from Android 13+) prohibit app developers from offering apps that cannot be uninstalled. This is outside of our control. We have developed Uninstall Accountability to help users stay on track and accountable to keeping REMOJO installed.

    • If you manage to find a way to workaround uninstall protection on a supported device (e.g. Windows computers), then you can share a screen recording and details with us and we will attempt to close the loophole.

  • Manufacturer or device-specific issues that stop the REMOJO blocker/VPN from working, such as battery-saving/power-saving modes

    • There are 1000's of devices, manufacturers and OS combinations. It is impossible to keep on top of all of them and the changes that they make to their OS to manage apps. REMOJO is a program to help you quit porn for good, not a blocker app.

  • Finding porn on safe/non-pornographic sites and apps

    • If you've managed to find porn on non-pornographic sites, apps and elsewhere, that is not a failure of our blocker. No blocker app can create a porn-free world for you. Our blocker blocks pornographic sites, and additional sites and apps that you identify with the higher blocker levels, custom blacklist and app locking features.

  • Lack of support for alternative devices - such as iPads, Kindle Fire etc.

    • We only offer our apps through our website, where supported platforms are clearly identified, and through the App Store and Google Play Store, for iPhone and Android users.

HOW TO CLAIM A REFUND

SUBSCRIPTIONS MANAGED BY APPLE

We can not process refunds for subscriptions managed by Apple - this is totally out of control as we have no access to your subscription, and billing and refunds are handled within the Apple ecosystem.

You can find Apple's process here: https://support.apple.com/en-gb/HT204084

SUBSCRIPTIONS MANAGED BY GOOGLE PLAY

Write to us at support@remojo.com or via live chat, with the refund request reason, details and any supporting evidence/screen recordings etc.

If your refund request is for a valid reason, we will confirm by email and process the refund.

SUBSCRIPTIONS BOUGHT THROUGH OUR WEBSITE (MANAGED BY US VIA STRIPE)

Write to us at support@remojo.com or via live chat, with the refund request reason, details and any supporting evidence/screen recordings etc.

If your refund request is for a valid reason, we will confirm by email and process the refund.

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