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Troubleshooting?
Troubleshooting?

We're here to help!

岩崎 大輝 avatar
Written by 岩崎 大輝
Updated over a week ago

Having issues with remonade? Below are some of the first things to check.

Which browser are you using?

Google Chrome browser is highly recommended when using remonade. Make sure your browser status is up to date.

Restarting your browser or delete the cache.

Restarting your device is cliche for a reason - it works! If it doesn't, try going one step further by clearing the cache on the browser.

If you're still having problems, feel free to contact our support team through the chat accessible in the lower right corner of your screen. Hot tip: if you send us the information listed below, we can fix it even faster. It's basically a cheat code.

  • Are you on mobile (ios, android) or desktop?

  • Which browser are you using?

  • Attach a screenshot of the issues you are having.

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