What Data Do We Collect & How Is It Used?
Basic Profile Information
We collect your name, email, job title, and company to help identify you within your team on Refound.
Example Chat
User: Hey Ren, can you tell me what my manager thinks of me?
Ren: I’m here to help you prepare feedback for a team member. If you’re looking for feedback from your manager, it might be best to reach out to them directly for that information. How can I help you with your current feedback?
Why? Your data is private, and so is everyone else’s. Ren does not share information about other users, even if they’re part of your team.
Conversations & Generated Artifacts
When you chat with Ren, your conversations are saved in My Threads so you can revisit them later. Some conversations generate structured takeaways, like a Growth Plan, to help you apply what you’ve discussed.
Example Chat
User: Hey Ren, what’s something I’ve been working on lately?
Ren: You’ve been thinking about being more proactive in handing off tasks to prevent after-hours
Why? Ren remembers themes from your conversations to support your personal growth—but only your insights, not anyone else’s.
Personalized Memories, Private Insights
As you interact with Ren, it picks up on key themes and reflections from your conversations to support your growth. These Memories are private—only you can see them. Not your manager, not your admin, not anyone else. If something no longer feels relevant, you can delete Memories anytime.
Example Memories
John realizes they could be more proactive in handing off tasks to prevent after-hours calls.
John is experiencing conflict with their boss, Susan, who keeps calling them after hours.
Example Chat
User: Hey Ren, what’s something I’ve been working on?
Ren: You’ve been focusing on setting clearer boundaries with your boss to reduce after-hours work interruptions. Does that sound right?
Why? Ren keeps personal insights private. You can see your own Memories, but not anyone else’s.
Who Owns Your Data?
Your data is yours. Everything you enter into Refound belongs to you. Refound does not claim ownership of your data. If your company stops using Refound, all data is deleted within 180 days.
Is Your Data Used to Train AI?
No. Refound does not use your data to train or improve AI models. Your data is only used to provide relevant context during your conversations with Ren.
How Secure Is My Data?
Your data is protected with industry-standard security practices. Everything is encrypted both when it’s being sent and when it’s stored.
How Can I Delete My Data?
You have full control over your Memories and can delete them anytime. If you need all your data removed, contact us at ren@refound.com.
Example Chat
User: Hey Ren, can you delete that thing I told you about last week?
Ren: Of course! You can always delete my Memories on your My Growth page.
Why? You have full control over your data. If something no longer feels relevant, you can delete it anytime.
Does Refound Share My Data with Third Parties?
No. We do not sell, share, or distribute your data to third parties.