Dashboard Overview:
What is the dashboard and what does it do?
The dashboard is a centralized interface that enables healthcare providers to monitor patient glucose data, meal logs, and activity in real-time.Who has access to the RenewRx dashboard?
Verified healthcare providers, care coaches, and authorized clinical staff.How do I log in to the dashboard?
Visit the RenewRx provider portal and log in using your registered email and password. Two-factor authentication may be required.What information is displayed on the dashboard?
Patient names, CGM activity status, recent glucose trends, smart notes, recent billing, and trend analysis.How often is the dashboard data updated?
CGM and meal data are synced in near real-time, typically within minutes of the patient uploading.
Data Management and Monitoring:
How can I view a patient’s glucose trends?
Click on the patient’s name to access a timeline of glucose readings, daily averages, and any critical highs or lows.What do the colored indicators mean?
Green: Stable
Yellow: Moderate risk
Red: High risk
Gray: Inactive or missing data
How to identify inactive logging?
Alerts indicate inactivity, such as "No meals logged in X days."How is patient progress displayed?
Progress is shown through glucose stability trends, daily and weekly glucose trends, and the Ambulatory Glucose Profile.Can I download patient data?
Yes, most patient data can be downloaded for offline review.
Billing and Codes:
What billing codes are available?
PCM: 99426, 99427
RPM: 99457, 99458
PCM Overview:
For patients with a single, serious chronic condition.
Involves clinical staff under physician supervision.
Includes care plan implementation, medication management, and communication with patient/caregiver.
RPM Overview:
Involves collecting health data remotely via connected devices.
Data must be electronically collected and reviewed.
How to add a PCM bill?
Select the PCM code, mode of service, and time spent.
Enter data from glucose logs and clinical interpretations.
Schedule follow-up and add private or non-clinical notes.
How to add an RPM bill?
Select the billing code, mode of service, and time spent.
Add reference data and clinical interpretations.
Provide dietary and medication management guidance.
Schedule follow-up and enter notes as needed.
How do i change the billing status of the bill?
The status of the bill is made to be ongoing after the note is created. After a month of billing on viewing the bill, a Ready to bill option is visible to change the status of the bill. The bill status can be can further be changed to Billed by the biller after viewing.
What is the difference between hybrid, cgm and bgm in glucose log sheet?
Continuous Glucose Monitoring (CGM) and Blood Glucose Meters (BGM) are both used to track blood sugar levels, but they differ significantly in how they work and what information they provide. CGM provides continuous glucose readings using a sensor, while BGM measures blood glucose at specific points in time with finger pricks. Hybrid considers both CGM and BGM. It gives priority to BGM since BGM is more accurate.
What are the alerts in glucose log sheet?
The alerts given in glucose log sheet to signify the continuous highs or lows in Patient provided (or auto detected) 1 hour post prandial glucose value based on time of date.
Notes and Documentation:
How to add a note for a provider?
Click “Add new note,” enter the diagnosis code, add provider notes, and schedule a follow-up.How to add a note for a coach?
Similar to provider notes but includes billing details, communication logs, and private or non-clinical notes.What’s the difference between Coach and Provider notes?
Coach Note: Includes billing code, mode of service, and follow-up schedule.
Provider Note: Focuses on diagnosis code, clinical interpretation, and follow-up.
What’s the difference between Principal Care Management and Remote Patient Monitoring?
Principal Care Management focuses on the ongoing care of a single complex chronic condition, whereas Remote Patient Monitoring involves the regular collection and analysis of health data (like glucose levels) from a distance using connected devices.How to approve a note?
Click on the note and then click on the “Approval Note” icon.
Technical and Support:
What to do if you can’t log in?
Reset the password via the login screen or contact support.How to refresh the dashboard?
Refresh the page or log out and back in. If data still doesn’t sync, verify the patient’s CGM status.How to report incorrect or missing data?
Verify patient data synchronization. If unresolved, contact support for technical review.How to contact support?
Click the chatbot icon at the bottom-right corner of the screen.
Alternatively, email: devops@renewrx.health
Analytics and Trends:
How to view glucose trends?
Go to the Glucose tab to access glucose logs, averages, and trends.Can I compare weekly glucose trends?
Yes, use the Weekly Glucose Comparison section and select date ranges.What is the Ambulatory Glucose Profile?
Displays glucose fluctuations throughout the day with color-coded indicators:Green: Normal levels
Yellow: High levels
Red: Low levels
How to view meal logs for a specific day?
Go to the Meal Log section to access detailed logs, including postprandial readings.Can I view the average continuous glucose summary for a specific date?
Yes! Click on “View detailed analysis” under the Average Continuous Glucose Summary, or go to the Glucose tab and check the details in the Glucose Log Sheet.Can I view the meal log for any specific day?
Yes, you can view the meal log for any day. It includes all meals, as well as 1-hour and 2-hour postprandial (PP) readings.What do 1-Hour PP and 2-Hour PP mean?
These are blood glucose measurements taken one and two hours after a meal, respectively. They help assess how your body processes carbohydrates and are useful for monitoring or diagnosing diabetes.Can I view my weekly balanced plate trend?
This feature is temporarily paused but will be incorporated in the future updates.
Can I view my weekly plate score comparison?
This feature is temporarily paused but will be incorporated in the future updates.
Can I view my Overall balanced plate summary?
This feature is temporarily paused but will be incorporated in the future updates.
Accessibility and Browser Compatibility:
Which browsers support the dashboard?
Most modern browsers are supported.Is there a dark mode or accessibility mode?
Not yet, but accessibility features are in development.How to reset the dashboard password?
Click “Forgot Password” on the login screen and follow the instructions sent to your email.
User Management:
Can multiple providers access the same patient record?
Yes, multiple providers and coaches can access shared patient records.How to assign a patient to a different care provider or coach?
Currently, care management assignment is under development.How to manage permissions for care coaches?
Permissions are managed manually at the backend.Can I add or remove users?
Currently, only RRX admins can manage users. Future versions may include direct dashboard management.
Additional Information:
Can I add more than one bill per month?
Yes, billing can be added monthly.Can I download the bill?
Yes, the autogenerated bill can be downloaded for record-keeping.How is billing calculated?
Initial time is free (up to 20 minutes for RPM and 30 minutes for PCM).
Additional time is billed per standard criteria, with recent bills uploaded to the EHR.