Accessing your invoices in Renowned is straightforward and ensures secure management of transaction details. Follow the steps below to locate and manage your invoice information.

This process can be followed for both agent and agency profiles on Renowned. For security reasons, access to invoices is only available within your account. Just make sure you're signed into the correct account! Once payment is successfully processed, it will reflect in your Billing & Subscriptions section, providing instant confirmation of the transaction.

Step 1: Sign into your Renowned profile and navigate to the Billing & Subscriptions section in your office profile. If payment verification is required during the process, make sure to review any pending verification emails and enter the provided code before proceeding.

Step 2: Click the Billing tab.

Step 3: Scroll down until you see the Invoice History. Identify the invoice you want and click the View button to open it in a new window for download.

You will be redirected to a new tab with the paid amount, Invoice number and payment date. From there, you can choose to open or download the invoice for your records.

Step 4: Your invoice will look similar to the below. It will include the payment period, cost and the profile the invoice is for. From here, you can print and save to your computer. Additionally, you can ask to connect with a team member request resent payment notifications or invoices if needed. For recurring charges or charges you don't recognize, you can verify the details in the Billing & Subscriptions section and review the subscription associated with the charge. To ensure the security of your invoice details, they are not included directly in emails and can only be downloaded securely from your account. If you receive a verification email, note the code provided and ensure to input it in your profile to finalize the payment process. Payments will remain incomplete without this step.

Log into your dashboard, then select Billing & Subscriptions in the main menu on the left.

The Billing tab contains your billing details. From here you can add, remove and set your default payment details.

In the Billing section of your account, you may notice an ‘UNPAID’ label. This label cannot be manually removed. Instead, it will automatically update to ‘Paid’ once a successful charge is processed. If you do not intend to continue with the subscription, rest assured that the presence of the ‘UNPAID’ label does not indicate that you have been charged.

Renowned manages subscriptions with a focus on clear due dates and billing policies that include transparent timelines, trial impacts, and a grace period for delayed payments. These policies ensure uninterrupted service and flexibility for users. Even after a credit card expires, some billing systems may attempt payment because your financial institution may approve certain recurring charges automatically. This ensures continuity of services but highlights the importance of monitoring subscriptions to take timely action before renewals.

If your account is linked to an office (e.g., through an invite or subscription):

Free trials (where applicable) can be cancelled within this page. Once you cancel your trial, it will still run until the end of the 14 days and you will be reverted to our free version. Once the trial has concluded, paid features can only continue through a paid subscription plan upgraded by you or your office admin. If you decide not to continue during a trial period, schedule the cancellation promptly. The trial will remain active until the end of the current billing cycle, after which cancellation becomes effective, and your account downgrades automatically to the Basic plan without further actions. If you are utilizing a trial period, your billing cycle will commence only after the trial period ends, ensuring no charges occur during the trial phase. To avoid unexpected renewal charges, review and manage subscriptions proactively before the billing cycle. Updating your payment method regularly can help mitigate unintended charges, including those on expired cards. For instance, if a trial spans 14 days, the first billing date will be set for the subsequent month.

If unexpected charges arise during the trial period, verify the terms you agreed to during sign-up or contact support for clarification. Renowned ensures clear terms to minimize confusion and prevent unexpected billing. Additionally, Renowned provides a 15-day grace period after the renewal date, during which the subscription remains active. This allows flexibility for delayed payments while ensuring uninterrupted access.

Please note that each counties has different pricing when it comes to subscriptions. You may refer to the links below for guidance.

For Australia

For New Zealand

For United States

Invoices: To view and manage your invoices, navigate to the Billing & Subscriptions section, locate the Invoice History, and use the View button to access and download your desired invoice.

For cancelling or downgrading your subscription, a request can be actioned, and you will be contacted directly for confirmation. It is advisable to cancel the subscription well before the renewal date to avoid charges, especially those that could still occur with an expired credit card due to auto-renewal systems.

You can cancel your subscription by logging into your RateMyAgent dashboard.

Go to your Account and select Billing and Subscription.

Scroll to Manage Subscriptions and select Change Subscription.

From here, you can choose to cancel your subscription or downgrade to a free subscription.

Free trials (where applicable) can be cancelled on this page. Once you cancel your trial, it will remain active until the end of the current billing cycle, after which the cancellation becomes effective, and your account will be automatically downgraded to the Basic plan without requiring additional actions.

You will find Change Subscription on either of the subscription packages:
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