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How can I manage and configure agent reviews in Renowned to direct them to specific Google profiles?

Updated over 3 weeks ago

Managing and Configuring Agent Reviews in Renowned

Managing agent reviews efficiently is crucial to shaping a positive online presence. Renowned allows you to configure review-routing settings to direct reviews to specific destinations, such as individual agents’ Google profiles or the office's Google Business Profile. Below is a comprehensive guide:

Introduction to Review Routing in Renowned

Reviews in Renowned can be configured to post to either an individual agent’s Google Business Profile or the office’s Google Business Profile. Additionally, the platform ensures transparency by publishing both positive and negative reviews, provided they are authentic and linked to actual transactions.

Routing Reviews to an Agent's Google Business Profile

To direct reviews to a specific agent's Google profile, follow these steps:

  1. Go to your Agency Profile and navigate to Team & Admins > Permissions.

  2. Toggle the "Can Manage" permission for the intended agent. This grants the agent the ability to manage their reviews.

  3. The agent should then visit Google Reviews on their agent profile and complete the prompts to link their personal Google Business account.

  4. Once these steps are completed, review requests will post to the agent’s individual profile rather than the office profile.

Routing Reviews to the Office’s Google Business Profile

To consolidate all reviews under the office’s Google Business Profile, use the following method:

  1. Go to the Team & Admins page in your agency profile.

  2. Locate the Permissions section.

  3. Set Google reviews to direct to the office’s profile for all agents. This will funnel all agent-generated reviews to a central office profile.

  4. Note: While reviews can be routed to the office profile, client action is still required to finalize posting on Google.

Review Posting Policy on Renowned

Renowned ensures unbiased review management by posting both positive and negative reviews, as long as they are:

  • Authentic and submitted by genuine clients.

  • Linked to a successful property transaction

This promotes transparency and trust, highlighting real experiences from seller and buyers

Key Considerations

  • Always ensure proper permissions are granted for agents to manage their individual reviews.

  • Be aware that routing reviews to specific profiles doesn’t eliminate the client’s responsibility to complete the review process.

  • Maintain transparency by adhering to Renowned’s policy of publishing genuine feedback.

By effectively managing reviews on Renowned, agencies and agents can build a robust and transparent reputation online, catering to the specific needs of their clients and audiences.

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