Merging two office profiles into one, closing an office profile entirely, or merging duplicate agent profiles all need to go through our Customer Support team. These aren't self-service actions today, because getting them wrong (merging the wrong profiles, or closing one that shouldn't be) isn't reversible, and we need to confirm the person requesting it actually has the authority to make the change.
Merging two office profiles
Merging two office profiles
If two agencies merge, or one office is being absorbed into another, contact Customer Support to have the profiles merged. Let us know which profile should represent the office going forward, that's the one everything else merges into.
When we merge two (or more) office profiles, all data from the other profile(s), agents, reviews and listings, moves into the profile that's continuing to represent the office. Nothing is lost, it's consolidated into one place.
Closing an office profile
Closing an office profile
To close an office profile entirely, contact Customer Support. A few things to know before you do:
If the office is on a paid subscription, that needs to be cancelled first.
Closing (archiving) the office profile automatically de-links any agents still listed there, they aren't left attached to a closed profile.
Agents keep every sales review they personally collected while at that office. The office isn't the owner of a sales review, so removing the office has no effect on an agent's own review history.
Leasing reviews (ANZ only) belong to the agency rather than an individual agent, so these are archived along with the office and will no longer appear anywhere on the platform.
Merging duplicate agent profiles
Merging duplicate agent profiles
If you come across a duplicate agent profile, this needs to go through our Customer Support team rather than being merged yourself, for the same reasons as an office merge: it isn't reversible once done, and we need to confirm the person requesting it has the authority to decide which profile should represent the agent going forward. Contact Customer Support with both profiles and we'll merge them into one.