DO
Include the client's name
Request a review promptly after a successful transaction to ensure the experience is fresh in the client’s mind.
Thank them for their time
Let them know how long it will take to complete
Mention the importance of reviews for your business
Be personable
Reassure them that you are there to assist in any future endeavors
Keep it short and sweet
If you have our Connect Facebook and Connect Google features, ask your clients to follow the prompts to share their review after they have submitted it to us.
Coordinate with collaborators when working with other agents to ensure everyone can independently request reviews for their contributions.
DON'T
Be generic
Forget to let your vendor know their review is important to you
Forget to send a review request from your dashboard - with Renowned, you're in control of who can review you - without a link, your vendors and buyers can't leave feedback
Leave it too long to ask for a review. Make requesting reviews a part of your weekly admin. We know that the longer you leave it, the less likely your clients are to leave you a review. Timely feedback not only ensures that reviews are authentic but also strengthens the relationship between agents and clients.
Forget that you can personalise the email that goes with your review request, why not add something personal to the vendor? Coordinating between agents and admins to avoid duplicate requests ensures the process is seamless for clients.