How to Send a New Request or Request a Second Request for the Same Property

This guide covers sending a new request or requesting a second review for the same property, as well as troubleshooting common issues that may arise during the process.

Steps:

Go to Properties: Navigate to the "Properties" section of your dashboard.
Search for the property: Use the search function within the "Properties" section to locate the specific property you need.
Select "Manage Reviews": Once the property is found, select the "Manage Reviews" option associated with that property.

Note: If the result is not yet confirmed, you need to Confirm the result first before you can see the Manage Reviews option.

4. Select "Request a new review".

5. Enter the new details to send a new request.

Please note:

You cannot send a new request for the same property to the same email address
You cannot send a review request to an email that has unsubscribed from RateMyAgent emails. This unsubscribe status is applied globally, meaning no review requests or reminders will be sent to such an address.- Confirm that the correct property instance is selected for transactions involving the same property to avoid duplicate or restricted review requests.- CRM conflicts can cause duplicate review requests even if a review has already been received. Ensure all client contact details are correctly entered and consistent across the system.
Team profile (applicable for New Zealand only) setups may lead to redundant review notifications or permissions issues. Regularly audit and update team roles and associations to prevent such problems.