If you have recently re-branded your office or changed your name, we will need to update your name or office name so you are still accurately represented on RateMyAgent. Keeping your profile information up to date on RateMyAgent is essential for maintaining a professional online presence.
1. Updating Your Agent Name
You can request updates to your personal name (e.g., due to marriage or legal name changes) directly through our support team.
How to request: Contact Support with your current name and the new name you would like displayed.
⚠️ Important Restrictions:
Individual profile names cannot be changed to a team or agency name.
Profiles cannot be transferred or renamed to represent a completely different agent.
2. Updating Your Office Profile or Rebranding
Any agency name change, rebranding, or office update must be processed by our Support and Account Management teams.
Required Details to Provide
When reaching out to Support, please include:
Current office name and profile link.
New office details (Name, Address, Phone, Email, Website URL).
Admin activation emails (if applicable).
Written Approval: An attached email of written approval from your Principal or Director (please CC them in your request for verification).
Office Closures, Mergers, & Relocations
Data Protection for Agents: When an office profile is closed or merged, linked agents retain all their reviews and sales history in their individual profiles.
Permanent Deletion Warning: Deleting an office/agent profile entirely removes rankings and awards. Consider renaming the profile instead.
Changing Offices: If you are simply moving to a different existing office, you can update this yourself! Log in to your dashboard, select Edit Profile on the left-hand menu, and update your agency association.
3. Special Instructions for Mortgage Brokers
Office Names: Because standard drop-down menus cater to sales/rental offices, mortgage brokers should list their office name directly in the Biography section of their profile.
Location Rankings: To appear in local rankings (e.g., "Best Brokers in Central Coast"), you must have received recent reviews for that specific location within the last 12 months.
4. Changing Offices
If you have simply moved to a new office, you can update this directly from your dashboard:
Log into your Renowned dashboard.
Select Edit Profile from the left-hand menu.
Locate the Agency Name field in the contact details, select your new office, and save your changes. (You can also update your photo, bio, and agent details here.)
Ready to Request an Update?
Gather your required details and reach out to our Support Team via live chat or email to get started.