👤 Open Contacts — Go to the Contacts tab and find the customer.

🧾 Open Contact — Click their contact to view the full record.

⬇️ Scroll to Automations — On the left side, scroll until you see Automation and open it.

🔎 Find Workflow — Under Active Workflows locate “Rental has returned” (the review-request workflow).

❌ Remove from Workflow — Click the small × to the right of that workflow.

✅ Confirm — Confirm you want to remove them.

🎉 Done — The customer will not receive the review request.