⚡ How to Stop Automatic Review Requests for a Customer
🟢 Find the Customer
Go to the Contacts tab and locate the customer.
Click into their profile.
⚡ Access Automations
Click the lightning bolt icon in the bottom right corner.
Select Automations from the menu.
❌ Remove from Automation
Find Rental Has Returned in the list.
Click the X next to it to remove the customer from this automation.
💡 Pro Tip: This action is time-sensitive — by default, customers must be removed from the automation within 30 minutes to prevent an automatic review request from being sent.