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🧾 How to Set Up Security Deposits (Charge vs Hold)

Switch between a security deposit hold, and a security deposit charge depending on preference.

  1. 📅 Go to Rental Settings
    Navigate to Calendars → Calendar Settings → Rentals.

  2. 🌐 Open Global Settings
    Under Global Settings, go to Payment Settings and scroll down.

  3. 💳 Find Security Deposit settings
    Locate Enable Security Deposits.

  4. ⚖️ Choose your deposit method
    You have two options:

    • Charge up front → Customer is charged and later refunded manually

    • Card hold on file → Funds are held as a security deposit hold

  5. 🔁 Understand how each option works

    • Charge up front: You refund the customer after return (merchant fees are not recovered)

    • Card hold: You can charge against the held amount after return if needed

    • Holds are typically released automatically within 2–3 business days after return

  6. 🧠 Key difference to know

    • Upfront charge = slower refund process for customer + merchant fees still apply

    • Card hold = faster release and more seamless experience for both sides

  7. 💾 Save your changes
    Click Save Changes when finished.

💡 Pro Tip
Using a card hold instead of charging upfront is usually smoother for customers and reduces refund friction, while still protecting you if damages or fees need to be collected after the rental.

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