You can modify your reservation in two ways: directly through the Rentcars website or via online chat with Carol, our virtual assistant.
Changing your booking on the website:
Log in to your Rentcars account.
Go to the "My Bookings" tab and select the booking you wish to change.
Click "Modify Booking" and follow the instructions to complete the change.
Changing your booking via online chat:
Log in to your account.
Access the customer support center by clicking "Help" and then "Online Chat" in the menu.
Start a conversation with Carol, our virtual assistant, and make the changes directly in the chat. You’ll receive confirmation on the same screen!
What is the deadline to change my reservation?
Some rental companies charge a retention fee and do not allow changes within 48 hours of vehicle pickup, or may charge fees for cancellations made within that period.
Be sure to check the specific cancellation policy of the rental company before requesting changes. You can locate this information before issuance, when setting up your reservation details. After issuance, it can be viewed on the confirmation voucher sent to your email, or available in your account under “My Reservations.” We have a series of FAQ articles on reservation cancellations—don’t forget to check them!
Can changing the reservation alter its cost?
Yes, rental companies use dynamic pricing models. This means the cost of a rental can fluctuate based on various factors:
Demand and availability: Prices often change due to availability of car categories and times. For example, during high-demand periods, adjustments to your pickup time may result in a higher price.
Time-sensitive rates: When you modify a reservation (e.g., changing the pickup time by a few hours or days), the current rate at the time of modification applies, rather than the original rate when the booking was made. This can lead to price differences.
Price increased after the change
If modifying the reservation results in a higher price, you’ll need to pay the difference to confirm the modification. If payment isn’t made in time, the reservation may be canceled.
Price decreased after the change
If the modification reduces the reservation price (such as choosing a lower-category vehicle or shortening the rental period), the difference will be refunded, or in the case of full payment with Cashback, the remaining amount will be credited to your account and can be found by accessing "My Wallet."
What happens if I change my booking and the exchange rate changes?
Your reservation amount may be adjusted based on an average of exchange rates at the time of the change.
If the change involves a different currency, the reservation cost will be converted and may vary according to the exchange rate at the time of change. If the change causes a price increase due to currency conversion, you must pay the difference to confirm. If it leads to a decrease, the difference will be refunded.
Can I guarantee the original price after a change?
Rates can vary based on availability, which is why we cannot guarantee the same price after a change. But don't worry: during the modification process, the system always shows the new price before you confirm.
Discount coupon: is it still valid when changing the reservation?
The discount coupon originally applied may still be valid depending on the type of change made, but it is necessary to pay attention to the coupon’s terms, its validity period, and whether the selected rental company accepts discount coupons.
If you have a credit balance from your digital wallet, it will be automatically re-applied after you change your reservation.
Is the cashback still valid if I change my reservation?
Yes, in many cases, the cashback you received remains valid after a change, but this may vary depending on the promotion conditions, whether the selected rental company accepts cashback, and whether it is within the validity period. If the change meets the applicable terms, the cashback will be automatically re-applied after you change your reservation.
What happens to RentalCover if I change my reservation?
You can change your reservation even if you’ve purchased RentalCover, but the insurance may also need to be adjusted according to the new reservation details. RentalCover must be re-added to the reservation, and the protection value may be updated based on the new terms.
What happens to Rent Protection if I change my reservation?
You can change your reservation even if you’ve purchased Rent Protection, but the insurance may also need to be adjusted according to the new reservation details. Rent Protection will be automatically re-added after the change, and the protection value may be updated based on the new terms.
Is it allowed to change the pick-up or drop-off location?
Changing the pick-up or drop-off location is possible in many cases but depends on vehicle availability and the rental company's policies. Changes may incur additional fees and are always subject to the rental company’s approval.
How to request the change:
Before picking up the vehicle: the request can be made directly on the website, in your reservation, or by contacting our customer service.
After picking up the vehicle: in this case, you must contact the rental company directly to check the possibility of making changes.
Can I change the name or driver on my reservation?
No, it is not possible to change the name of the reservation holder or the driver after the reservation is confirmed. This is necessary to ensure the security, data validity, and proper registration of the driver's information in the booking and vehicle pickup systems. There are several important reasons for this policy:
The main driver's information is sent directly to the rental partner's system, preventing subsequent changes.
Security and data validation must be maintained to avoid discrepancies at the time of vehicle pickup.
The main driver is responsible for meeting the rental company's requirements, such as presenting a credit card in their name for the security deposit.
If you need to correct this information, the current reservation must be canceled and a new reservation created with the correct details. Refer to the cancellation article for instructions on how to proceed. Please note that rates are subject to vehicle availability and may vary when creating a new reservation.
Important note: If the main driver indicated in the reservation is not present at the time of pickup, the vehicle will not be released, even if an additional driver is listed on the reservation. In this case, it will be necessary to cancel the reservation and create a new one with the correct main driver.
To learn more about changing the reservation holder, we have an article that practically clarifies all your questions. Click here and check it out!
Can I change my reservation after the scheduled pick-up time?
Yes, you can still make changes to your reservation even after the vehicle has been picked up. However, changes must be requested directly with the rental company. If you wish to extend the rental period, add or remove extras, or change the return location, you must check directly with the rental company. The store's contact number is available on your confirmation voucher or rental agreement.
How do I know if my change was completed?
After requesting the change, we will communicate via email with all information about the status of your request. Once the change is confirmed, you will receive an email with all the updated details.
Important!
When requesting a change, be aware that the availability and price of the vehicle may vary. Changes must be made in advance, especially during periods of high demand, and the rental company's cancellation policy may influence the modification or cancellation of the reservation.
Important procedures and considerations
Error when modifying times: If you encounter an error message while trying to change the reservation, there may be no availability in the system for the selected options. Evaluate alternative dates, times, or categories. If you need additional support, contact our service center.
Confirmed reservation: Generally, the Rentcars booking code is maintained after finalizing the changes.