Overview
Snoozing lets you (temporarily) hide a conversation from your list of unanswered messages so you can come back to it later or archive it until the next response.
This helps you stay focused without losing track of conversations.
When to use snooze
Use snooze when:
You want to hide a new message until later
A new message doesn’t need a response (like "Thanks", "Ok")
Snoozing keeps the Command Center inbox clean without deleting anything.
How to snooze a message
Open the Command Center
Hover over the prospect conversation on the left-side
Click the Snooze button in the bottom-right corner of the message card
Choose how long to snooze the conversation (e.g., 30 minutes, indefinitely)
Choose who the snooze applies to:
Snooze for me — removes the conversation only from your view
Snooze for everyone — removes it from all team members’ Command Centers
Once set, the conversation disappears from the list of unanswered messages.
What happens next
The conversation returns to the top of the Command Center if:
The snooze time expires, or
The prospect sends a new message
View snoozed conversations
You can always find snoozed messages:
By waiting for them to resurface automatically, or
By adjusting Command Center filters to show all messages, not just unanswered ones
Snoozed messages are never permanently hidden.
Best practices
Use Snooze for me for personal task management
Use Snooze for everyone for messages that truly don't require a response
Avoid snoozing conversations that require immediate response
Troubleshooting
A message disappeared
Check all messages (not just unanswered) using the filters at top
If you still can’t find it, contact RentEngine support via chat