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Applicant Help

26 articles
Contacting the Property Manager or LandlordGetting in touch with the property manager or landlord that is listing the rental property.
How to reset my passwordRequest a password reset link to regain access to your Renti account.
How to delete my Renti accountPermanently deleting my Renti account and all of my information.

Application Submission

Find answers on submitting your application or amending any section of your application.

How to update my referencesUpdate your rental, personal or employment reference details.
Shortlisted Application MeaningThe definition of Shortlisted explained when your application has the status of Shortlisted Application.
Entering Overseas Addresses and Phone NumbersStep-by-step instructions on how to enter your overseas phone numbers and addresses in our platform.
How to complete my stage twoComplete your stage two to submit your sensitive information to the property manager.
Application Status DefinitionsA list of what each status on your application will mean as it can have different statuses.
How to create a Renti accountSetting up your Renti account to be able to apply, book, and enquire through the platform.
Inviting Another Applicant to My Submitted ApplicationInstructions on how to be able to invite another person to apply with your already submitted application.
Renti's Free Connection ServiceGetting your power, gas and broadband utilities connected through a dedicated Renti Connections Team for free of charge!
How to update my identificationChanging or editing your uploaded form of identification in your application.
Payments Made Through RentiThe process of what happens when payments are made through the Renti platform.
How to withdraw my applicationRemove your application and stop sharing your information with a landlord or agency
Adding Dependents and Additional AdultsInstructions on how you can add a child or an adult to your draft or submitted application.
Updating My Desired Move-in DateInstructions on how to change your desired move-in date which will automatically update to your submitted application.
Updating if you Have Viewed the PropertyInstructions on how to change your viewing status which will automatically update to your submitted application.
How to check if my application has been submittedConfirm your application status and whether the property manager can see your application
How to update my desired tenancy lengthUpdate your desired tenancy length on a submitted application
Viewing my ApplicationStep-by-step on how you can view the properties you have applied for and the information you have submitted.
Difference between Stage One and Stage TwoThe differences between information submitted in stage one and stage two of an application.
Adding or Updating PetsAdd or update pet information in your draft or submitted application.
How to update my ability to service rental payment documentsUpload or remove documents that show your ability to pay rent, such as payslips, income statements, bank statements, or benefit letters.