Applicant Help
28 articles
- How to contact the Property Manager or LandlordGetting in touch with the property manager or landlord that is listing the rental property.
- How to reset my passwordRequest a password reset link to regain access to your Renti account.
- How to delete my Renti accountPermanently deleting my Renti account and all of my information.
Viewings
Booking, editing, canceling, or amending your viewings.
- How to update my viewingUpdate your attendance or cancel a viewing you have booked through Renti
- How to book into a viewingRegister to view a rental property
- How to remove myself from a viewing waitlistStop receiving viewing time notifications for a property you are no longer interested in.
- How to cancel my booked viewingCancel your upcoming property viewing if you can no longer attend
Application Submission
Find answers on submitting your application or amending any section of your application.
- How to update my referencesUpdate your rental, personal or employment reference details.
- What does a shortlisted application meanUnderstand what the shortlisted status is and what it means for your application.
- How to enter my overseas address and phone numberStep-by-step instructions on how to enter your overseas phone numbers and addresses in our platform.
- How to complete my stage twoComplete your stage two to submit your sensitive information to the property manager.
- Application Status DefinitionsA list of what each status on your application will mean as it can have different statuses.
- How to create a Renti accountSetting up your Renti account to be able to apply, book, and enquire through the platform.
- How to invite another applicant to my submitted applicationAdd another person to your rental application so they can complete their own part of the process.
- Renti's Free Connection ServiceGetting your power, gas and broadband utilities connected through a dedicated Renti Connections Team for free of charge!
- How to update my identificationChanging or editing your uploaded form of identification in your application.
- Payments Made Through RentiThe process of what happens when payments are made through the Renti platform.
- How to update my consent statusUpdate your credit, background and reference check consent settings
- How to withdraw my applicationRemove your application and stop sharing your information with a landlord or agency
- How to add dependants to my applicationUpdate your application with the names of any dependants who will be living at the property.
- How to update my desired move-in dateUpdate your desired move-in date on a submitted application.
- How to update my viewing status of a propertyUpdate your viewing status on a submitted application.
- How to check if my application has been submittedConfirm your application status and whether the property manager can see your application
- How to update my desired tenancy lengthUpdate your desired tenancy length on a submitted application
- How to view my applicationsTrack your applied properties and the information you have submitted in your profile.
- Difference between Stage One and Stage TwoThe differences between information submitted in stage one and stage two of an application.
- How to add pets to my applicationAdd or update your pet information so it appears across all your rental applications.
- How to update my ability to service rental payment documentsUpload or remove documents that show your ability to pay rent, such as payslips, income statements, bank statements, or benefit letters.