Overview
You can add a one-time enrollment fee to a membership in the Admin Panel. The fee is collected once when a client first joins — separate from the recurring membership fee they pay each billing cycle.
An enrollment fee is a charge. A sign-up bonus is a reward (such as a free treatment). You can configure one, both, or neither on the same membership.
Why It Matters
An enrollment fee helps you:
Collect a one-time charge at sign-up without raising your recurring membership price.
Offset onboarding or setup costs on high-touch tiers.
How It Works
The enrollment fee is charged once when the client completes enrollment. After that, only the recurring membership fee applies on each billing cycle.
What clients see in the Patient App
Clients enroll from the app:
Shop → Memberships (or a membership product page)
Become a member
Cart → Checkout
Before they pay, they should see a breakdown that includes:
Enrollment fee — one-time charge due at sign-up (if you configured one)
Recurring membership fee — what they’ll be charged each billing cycle
Sign-up bonus — if configured (shown as a reward on the membership page, not as a charge)
Step-by-Step Instructions
Add an enrollment fee to a membership
Log in to the Admin Panel.
Click Catalog in the left-side navigation, then open Services.
Select the Memberships tab.
Create a new membership draft or open an existing draft to edit.
In the membership builder, find Enrollment fee under Billing.
Enter the one-time fee amount.
Finish configuring the rest of the membership if this is a brand new membership:
Price per month or Price Per Membership Period (recurring fee)
Commitment period (if applicable)
Included treatments, benefits, Beauty Bank, sign-up bonus, milestone bonuses, locations, and image
Publish the membership when ready.
Remove or change an enrollment fee
Open the membership in Catalog → Services → Memberships.
If the membership is a draft, edit Enrollment fee under billing settings and save.
If the membership is published you are still able to change the enrollment fee on that version.
Best Practices and Pro Tips
Keep enrollment fees modest relative to your recurring fee. A small one-time fee can add perceived value without hurting conversion.
Do not confuse fee with bonus. An enrollment fee is revenue; a sign-up bonus is an incentive.
Match the fee to the tier. Higher tiers can justify a higher enrollment fee — especially when paired with strong benefits or a sign-up bonus.
Test conversion after adding a fee. If enrollments drop, consider lowering the fee or adding a sign-up bonus to offset the cost.
FAQs
Q: Is an enrollment fee the same as a sign-up bonus?
A: No. An enrollment fee is a one-time charge. A sign-up bonus is a one-time reward (such as a free treatment). See Add a sign-up bonus to a membership (Admin Panel).
Q: Can I charge an enrollment fee and offer a sign-up bonus on the same membership?
A: Yes. They serve different purposes and can be used together.
Q: Is the enrollment fee charged every billing cycle?
A: No. It is charged once at enrollment. Only the recurring membership fee is charged on each billing cycle.
Q: Can I add an enrollment fee to an already-published membership?
A: Yes, just edit the existing membership and publish.
Support
Need help? Email support@repeatmd.com.