The most common reason is that your release date was scheduled too early (e.g. you set your release date to today and the content was delivered after the proposed release date).  Although it may take only a few days for your content to be reviewed and delivered by our team, some stores can take up to 2-3 weeks to have the content go live (more information on this can be found here).

If you don’t think this is the cause, our team can look into this for you.  Please reach out to us via support chat or email with the following information:

  • The title of the release
  • The UPC for the release
  • The platform(s) where you release is not live
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