The Resident Management System (RMS) allows property managers to add new residents, granting them access to community features, bookings, and digital keys. Follow these steps to add a resident in the RMS system.
Step 1: Log in to the RMS System
Open a web browser and navigate to the RMS portal.
Enter your administrator credentials and log in.
Step 2: Access the Resident Management Section
From the dashboard, locate and click on "Residents" which you will find in the left hand side menu under the name of your building.
This section displays a list of all current and past residents in the system.
Step 3: Click on "Add Resident"
Look for the "New Resident" button.
Click on it to open the resident registration form.
Step 4: Enter Resident Details
Fill in the required resident information, including:
Full Name
Email Address (used for login and communication)
Phone Number
Lot Number / Home Number
Resident Type (Owner Occupier or Tenant)
Has Property Manager Details (If this is resident is a tenant and you require communications with their Property Manager)
Notes (Any details the Building Manager or Owners Corporation may require)
Step 5: Save & Confirm Resident Addition
Review all details to ensure accuracy.
Click "Save" or "Confirm" to complete the process.
Step 6: Assign Resident Permissions & Access
Once added, you will need to enable digital key access (if applicable) by selecting "Openpath Initial" in the top right corner (you will need to log into your security access platform and add in the access groups)
(Resident Step) Step 7: Send an Invitation Email
The resident will then receive a six digit code, they will need to go to admin.erinliving.com/activation and place in their email and code, once completed, the resident will then be sent a second code as a two step authentication security step which they will need to enter, along with their desired password.
Step 8: Verify Resident Registration
Check the Resident List to confirm that the new resident appears in the system.
Follow up with the resident to ensure they have successfully set up their account.
By following these steps, you can efficiently add a resident to the RMS system and grant them the necessary access.