The Resident Management System (RMS) allows property managers to log and track maintenance requests efficiently. Follow these steps to submit a maintenance request through the EMS web portal.
Step 1: Log in to the Resident Management (RMS) System
Open a web browser and go to the RMS portal.
Enter your administrator credentials and click Log In.
Step 2: Navigate to the Maintenance Section
From the dashboard, find and click on “Maintenance” from the left hand menu
This section displays active, resolved, cancelled, and pending maintenance requests.
Step 3: Click on "New Maintenance Request"
Look for the “Add Maintenance Request” or “New Request” button.
Click on it to open the maintenance request form.
Step 4: Enter Maintenance Request Details
Fill in the following details:
Type - Apartment or Building Defect (where the issue is occurring).
Location (Where in the building the issue is).
Title (Short description of the maintenance)
Description (provide clear details about the issue).
Urgency Level (Low, Medium, High, or Urgent).
Upload Photos or Documents (if applicable).
Step 5: Submit the Maintenance Request
Review all details for accuracy.
Click “Save” to log the issue.
Step 6: Track the Request Status
Once submitted, the request will appear in the Maintenance Dashboard.
You can monitor the progress and see updates such as:
Pending (awaiting review or action).
In Progress (technician assigned and working).
Resolved (issue resolved).
Step 7: Update or Close the Request (If Needed)
If additional details are required, you can edit the request or add comments.
Once the maintenance task is completed, mark it as “Resolved”.
By following these steps, you can efficiently submit and manage maintenance requests using the RMS web program.