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Reviews

Learn how to manage, request, and remove reviews for your venue on RestauRent. This guide covers how reviews work, how to invite past guests to leave feedback, and how to handle review removal requests.

Updated over 2 months ago

Overview

RestauRent now offers a public-facing reviews system that helps build trust with potential bookers, improves SEO, and gives venue owners valuable feedback from past guests. With this feature, venue managers can view, manage, and request reviews, ensuring their listing showcases authentic guest experiences.

How Reviews Work

  • Guests who book or attend an event at your venue can leave a public review on your listing.

  • Reviews include details such as:

    • Event date

    • Star rating

    • Written feedback

    • Optional photo uploads

    • A list of features they loved

    • Whether they would book again

    • Private feedback for the venue (only visible to you)

  • Venues are notified via email when a new review is received.

  • Guests who submit a review receive a confirmation email.

Viewing Reviews

You can see all your reviews by navigating to the Reviews tab in your venue dashboard. Each review displays:

  • Guest name

  • Date submitted

  • Event date

  • Public review content

  • Private feedback (only visible to you)

  • Review source (whether the reviewer booked through RestauRent or not)

Potential bookers and web visitors can view your venues reviews when looking at your venues listing page.

Requesting Reviews

Venues can invite past guests to leave reviews in two ways:

  1. Bulk Email Requests – Upload multiple emails at once separated by a comma to send review invitations.

  2. Single Email Requests – Send an invitation to an individual guest.

*Please note, if a user made their booking with your venue on RestauRent, and you marked the event request as "Approved", RestauRent will automatically email them and invite them to leave a review 24 hours and one week after their event date passes.
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To send review invitations:

  1. Go to the Reviews tab on the Home page.

  2. Click Invite Past Guests Now.

  3. Enter the guest’s email address(es).

  4. Click Send Invitation.

Guests will receive an automated email prompting them to leave a review.

Automated Review Requests

RestauRent automatically sends review request emails to bookers and attendees:

  • Post-Approved Event Request – Sent the day after an event is confirmed as hosted. If no review is submitted, an additional follow up email is sent one week later.

Managing & Removing Reviews

If you receive a review that you believe should be removed, you can request removal directly from your dashboard.

To request a removal:

  1. Go to the Reviews tab.

  2. Find the review you want to remove.

  3. Click Request Removal.

  4. Provide a reason for removal.

  5. Submit the request.

Once submitted, the review will automatically be hidden from your listing, and our team will review the request. You will receive an email confirmation.
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Frequently Asked Questions

Can I respond to reviews?

Currently, responses to reviews in the platform are not supported, but this feature may be added in the future. When a user leaves a review, you will be able to see their email address, so if in the meantime you would like to follow up with a user on a review directly you can email them.
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Can I edit a review left by a guest?

No, reviews cannot be edited, but guests may submit a new review if needed.
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What happens if a guest leaves private feedback?

Private feedback is only visible to the venue and is not displayed publicly.
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How does this help my venue?

Reviews build trust with potential bookers, improve search visibility, and provide valuable insights for improving guest experiences.

For additional support with reviews, contact support@restaurent.com

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