What to do if you’re not satisfied with the results
You can request a redo if the retouched picture does not meet your expectations. Our service offers one free redo per order, and any additional redo requests will incur a fee ranging from 20% to 50% of the order cost, depending on the number of previous redos for the same order.
Note: We offer a redo within 14 days of completing your order.
How to request a redo
Select the photo you want to redo:
Go to the "Ready" section in the main menu.
Tap the photo you’d like to have redone.
Submit your redo request:
Press the "Redo" button in the lower-right corner.
Finalize your request:
In the text box that appears, explain why you’re not satisfied with the results.
Be specific and clear about what you want changed—if your instructions are not concise and precise, the designer may not understand your wishes correctly.
Press "Accept and Send" to submit your redo request.
And now we are doing our best to provide you with a high-quality retouch!
Note: If you want to add new retouching services that weren’t part of the original order, credits equal to the cost of those services will be deducted from your balance. For requests that go beyond available services, the Individual Retouch Service will be applied.