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Frequently Asked Questions About RetouchMe App
Frequently Asked Questions About RetouchMe App

Find answers to the most common questions about using the RetouchMe app

Updated over 2 weeks ago

What is RetouchMe app?

RetouchMe is a professional photo editing app that allows you to enhance your body shape, correct facial features, add makeup, and remove unwanted objects from your photos.

With over 250 retouching services, you can smooth your skin, tone your body, and even make your legs appear more slender—all with just a few clicks. You don’t need to edit the photos yourself; simply choose a service, and our professional designers will handle the rest.

How do I edit a photo in RetouchMe?

Choose a photo from your gallery, select the retouching services you need, and send your request to our designers. Most photos are edited within 15–30 minutes, depending on the complexity of the edits.

Can I edit a video in the RetouchMe App?

On iOS, you can edit videos by uploading them and selecting your desired retouching services. Video editing typically takes 30–45 minutes to complete. On Android, video editing is not currently available, but we’re working to add this feature in the future. Stay tuned for updates!

What is better: RetouchMe or AI editors?

RetouchMe stands out because it offers professional photo editing services real designers perform. While AI editors work well for basic tasks, they struggle with detailed edits that require a natural and realistic touch.

With RetouchMe, you can choose from over 250 services, ensuring your photos are edited with care and aesthetic precision, so no one can tell they’ve been retouched

How long does it take to process a photo in RetouchMe?

The processing time for a photo depends on the complexity of the retouching services you choose and the current order queue. When designers have many assignments during peak times, the processing time may be longer.

Typically, most orders are completed within 15–30 minutes, unless particularly complex edits are required. With a subscription, your order is prioritized to minimize wait times.

What is the cost of an order in the RetouchMe app?

The minimum retouching service costs 20 credits. The total cost of your order is the sum of the retouching services you select for the photo or video you submit for editing.

I don't like the results. What should I do?

If you’re not satisfied with the results, pick the photo from the "Ready" section, click the "Redo" button, and describe what you’d like adjusted. You can request a redo within 14 days of receiving your order.

Be clear and specific about the changes you want to ensure the designer meets your expectations.

What to do if I can’t find the retouching service I need?

If none of the available retouching services match your needs, you can use the "Individual Retouch" service:

  1. Select a photo from the Gallery in the main menu.

  2. Tap the Photo button and scroll to the right to find "Individual Retouch."

  3. Be specific about your request so the designer can deliver the result you want.

This service costs 100 credits and cannot be combined with any other selected services for the photo.

Is batch photo editing possible in RetouchMe?

Batch photo editing is not available in the RetouchMe app, which focuses on single photo edits. However, in September 2023, we launched RetouchMe Pro, a web service designed for professional photographers who need to edit multiple photos at once.

With RetouchMe Pro, you can choose editing packages such as “Portrait Retouching,” “Body Retouching,” or “Wedding Retouching,” upload your photos, and receive edits within 24 hours.

Is the RetouchMe app paid or free?

The RetouchMe app is free to download, but photo editing services are chargeable. The price of each order depends on the retouching services you select.

To pay for services, the app uses an internal currency called "Credits." Purchase credits through Subscriptions or One-Time top-up packages.

You can also earn free credits by completing tasks in the "Earn Credits" section of the app.

How to edit group photos in RetouchMe?

For group photos, people are automatically highlighted on the "Order" screen. Select a person to apply specific retouching services. If the automatic highlighting doesn’t work, press the "Group Retouch" button in the top left corner to manually select people. If no one is selected, services will be applied to the whole image.

Who can see my photos in RetouchMe?

Only professional designers working on your edits see the photos you send to RetouchMe. Your photos are not shared with third parties or any other services.

What Photo Formats Can Be Uploaded to the RetouchMe App?

You can upload photo formats supported by your device’s default apps:

  • iOS: Formats supported by the Photos app.

  • Android: Formats supported by the Gallery app.

If your photo isn’t uploading, check its format and convert it to a common one like JPEG or PNG for seamless processing.

Can I upload PNG, TIFF, or RAW files to RetouchMe?

The RetouchMe app does not support PNG, TIFF, or RAW file uploads. However, you can upload these formats to RetouchMe Pro, our web service for professional photographers. RetouchMe Pro offers editing packages like "Portrait Retouching" and "Wedding Retouching," with photos typically edited within 24 hours.

How to Cancel an Order in RetouchMe

Unfortunately, it is not possible to cancel an order once it has been submitted, even if you selected the wrong photo or changed your mind.

According to our Terms of Use, orders sent for retouching cannot be canceled by the Customer.

I Want a Refund. How Can I Get My Money Back?

RetouchMe does not process payments directly, as all transactions are handled by the App Store or Google Play. To request a refund, iOS users should contact Apple Support and Android users should reach out to Google Play Support. Unfortunately, RetouchMe cannot issue refunds, as this is managed entirely by the payment platform.


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