🧾 Order rejection reasoning
Your order might be rejected due to the following reasons:
🔞 Adult content. Photos containing inappropriate or explicit content cannot be processed.
🧒 Not allowed for children. Content involving minors in a sexual context is strictly prohibited.
👮 Violence and prohibited organizations. Photos or videos containing violence or coercion to violence, suicidal context, symbols or activities of prohibited organizations, or military actions are not allowed.
❌ Selected services cannot be applied. If none of the selected services can be applied to the photo or video.
⚠️ The file is corrupted. If the file is damaged or corrupted, our system cannot open or process it.
👎 Low quality of the original file. Photos or videos of very low quality may not support retouching services. Ensure the file is clear and high-resolution.
👤 No one is selected using "Group Retouch."
If there are multiple people in the photo or video, our editors cannot know whom to edit without your selection.
Use the "Group Retouch" service at the top of the editor to manually select a person before submitting your order.
💭 Exploring alternative options
Feel free to explore RetouchMe Pro, our web-based service launched in September 2023 for professional photographers as an alternative option.
Unlike the RetouchMe app, which focuses on single photo edits, RetouchMe Pro is designed for batch photo editing.
It supports advanced file formats like PNG, TIFF, and RAW, and offers a variety of specialized packages tailored to your needs, including options for portraits, body edits, weddings, and more.
Professional edits are delivered within 24 hours, making RetouchMe Pro ideal for larger projects and advanced retouching requirements.
📚 Learn more about technical issues troubleshooting: