Troubleshooting
Find solutions to common technical issues and troubleshooting guides for Returbo.
5 articles
- How to Clear Your CacheLearn how to clear your browser cache in Chrome, Edge, Firefox, and Safari to resolve loading or update issues in Returbo.
- How to Change the Customer Address on a Return Request in ReturboChange or correct the shipping address on a return request in the Returbo Dashboard when a customer needs an update or an address error is blocking label generation.
- Why Are My Returns or Exchanges Showing as "Request Submitted" Instead of "Incoming"?Learn why some return or exchange requests get stuck in Request Submitted instead of moving automatically to Incoming. Covers common causes like automation settings, shipping carrier and country availability, incorrect…
- Why Is a Return Stuck in "Incoming" and Not Moving to "Pending Approval"?
- Why Has My Customer Not Received a Return Slip? Nothing Registered in Returbo.If a customer says they've registered a return, but you can't find it in Returbo and the order in Shopify shows the return as "in progress," this guide is for…