In today’s globalized world, language should never hinder meaningful communication in an online community. Returning.AI is committed to breaking down these barriers and fostering an inclusive, multicultural space where everyone feels heard and understood.
Our language and translation features empower community owners to create an environment where diverse members can connect seamlessly, regardless of their preferred language. Returning.AI’s AI translation feature, powered by ChatGPT, bridges communication gaps by converting community content into each member’s preferred language.
To get started with Language & Translations, navigate to the language settings page in your community settings.
Community Language
Your Community Language is the language used in your community settings and the default language displayed to your community members. It determines the base language for all community pages.
In most situations, Returning.AI automatically adjusts your community, login, and registration pages to match a user’s browser language, providing a seamless experience from the start.
However, there are instances where a user’s browser language may not be detected due to:
Browser settings are configured not to share language preferences.
Use of a VPN or proxy that alters location and language settings.
Discrepancies between browser and operating system language settings.
Browser language set to a language not currently supported by Returning.AI.
In these cases, the platform will default to your selected community language. To set it, open the dropdown menu in the language settings and choose your preferred default language from the list of supported options.
AI Translations
With automatic message translations, you can bridge communication gaps between members speaking different languages. Powered by ChatGPT, our AI translations convert community content into each member's preferred language. This allows members to view conversations in a language they understand, regardless of the original language used.
To enable AI Translations, simply toggle the feature on in your community settings.
Token Usage
Since our translations are powered by ChatGPT, each translation uses tokens—units of measurement used by the OpenAI API to calculate processed text. Tokens can represent a character or a word, depending on the language. Longer or more complex translations consume more tokens, which directly impacts the number of translations that can be completed within your token limit. Monitoring and managing token usage is essential for optimizing translation operations and ensuring efficient use of your resources.
The monthly token limit will vary depending on the token pack purchased for your community. The default limit is 100,000 tokens per month, and additional token packs are available for purchase.
Returning.AI uses GPT-3.5-turbo as the default translation engine, but you can connect your community to your own OpenAI account for more flexibility in translation engines.
To do this, click "Get API Key" to be redirected to your OpenAI account settings, where you can create and copy your API secret key. After copying your key, paste it into the "OpenAI API Key" section.
Once the key is verified, select your preferred translation engine from the dropdown list.
Supported Languages
Next, select the languages you wish to support within your community. Translations will occur between the supported languages you choose.
Keep in mind that the more languages you enable, the more tokens you may consume, as both the input and output text contribute to token usage.
When adding a new language, remember that messages in that language can be translated into all other supported languages. To manage token consumption effectively, begin with a few key languages that align with your community's needs. Monitor your token usage over time and adjust your language selection as necessary to maintain an optimal balance between accessibility and resource management.
Community Context
Since Returning.AI's AI Translations utilize ChatGPT, providing concise community context can enhance translation accuracy. For example, if your community focuses on topics like technology or sports, adding related keywords and phrases can guide the AI to deliver more precise translations. This ensures subtleties and nuances in discussions remain intact, fostering meaningful interactions among members across languages.
Keep your input short, as the community context textbox has a 50-character limit.