Installing TryNow in ReturnLogic
We'll start in the Integrations page and install TryNow under the Available Integrations section.
The info you'll need to input on the ReturnLogic side is the Buy Zero Fee (a note, if this number is different than the one in TryNow, ReturnLogic's number will override).
Next, you'll head into Applications > Private to generate an API key for TryNow. Label the application TryNow and input the email address of the member of your team who handles the TryNow relationship.
Copy the resulting API key and head into TryNow.
Installing ReturnLogic in TryNow
(steps pulled from the TryNow support doc here, check it out for further info)
Access the Returns Section
Log in to the TryNow Merchant Portal.
Go to the Controls section and navigate to the Returns tab.
Enter Your API Key
Click Add Integration
In the dropdown menu select Return Logic
Paste the API key you generated in ReturnLogic into the provided field in the Returns section.
Customize Integration Settings
Adjust any other relevant settings as needed (e.g., preferences for restocking or capture delays).
Save Your Changes
Click Save to finalize the integration. Updates from ReturnLogic will now appear in your Merchant Portal for relevant orders.
FAQs
When does the Buy Zero Fee get applied?
If all applicable items in an order are returned, the Buy Zero fee will be applied.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.