You can make these changes by going to the Customize Settings page.
White-Label Domains and Emails - Enterprise customers now have access to:
Customize the Returns Center URL: Allowing merchants to have a custom URL that points to your ReturnLogic-hosted return center. This means that any user that navigates to that URL (I.e. returns.acme.com) would see that merchant's return center in the same way as they were with the standard URL prefix domain (i.e. acme.returnlogic.com).
Customizing the "Sender" for Email Notifications: Customization of the sender for email notifications allows merchants the ability to select the email address from which shoppers will receive email notifications throughout the returns process (I.e., returns@acme.com). Previous to August 2023, all emails sent to shoppers originated from noreply@returnlogic.com until this update was introduced.
Removing ReturnLogic Logo from Returns Center: Upon explicit request only
White-label access is available to Enterprise accounts. To learn more or turn the solution on, please reach out to your Customer Success Manager. Please note that once a merchant opts into white-label domains, the merchant is solely responsible to connectivity and maintenance of their DNS.
Below are all pages that you have access to edit on the Returns Center:
Landing Page - The first page that your customer will land on when clicking the returns link. This is where a customer begins a return.
Global
Currency Format - The currency format that you would like to use.
Page Title - The title that appears in the browser tab.
Custom Font 1 - A link to the main font you wish to use.
Custom Font 2 - A link to the sub font you wish to use.
Header Html - Customize the html for the header that is shown on each page of the returns process.
Javascript Snippet - Add a Javascript snippet for tracking, analytics, chat or something else. This script will be added to each page of the returns process.
CSS Theme - Select a look for your return center.
Custom CSS - Customize your return center CSS theme (chosen above) to fit your branding. Need help getting started? Check out our Custom CSS Guide.
Continue Button
Previous Button
Finish Button
Welcome
Title
Instructions
Email Label
Email Prompt
Order Number Label
Order Number Prompt
Start Button
Gift Link
Third Party Warranty
Not Found Message - The message that is displayed when no orders are found.
Order Expired Message - The message that is displayed when the order(s) are outside of the return window.
Details Section - Customize the html for the details section that will appear below the start return prompt.
Gift Return Page - The page that your customer will see if the they are returning a gift. This is an alternative page for a customer to start a return.
Gift Card
Title
Instructions
Order Number Prompt
Order Number Label
Postal Code Prompt
Postal Code Label
Name Prompt
Name Label
Email Prompt
Email Label
Start Button
Standard Return Link
Not Found Message - The message that is displayed when no orders are found.
Details Section - Customize the html for the details section that will appear below the gift return prompt.
Notification Page - The page that is shown when a customer has entered their email and started a return.
Notification
Header
Message
Footer
Orders Page - The shopper is taken to this page from the verification email that is sent when they start a return. All recent orders associated with the customer email are displayed with any non-returnable orders being un-selectable.
Orders
Title
Expired Message - This message is displayed if the order is outside of the return period.
Unfulfilled Message - This message is displayed if the order cannot be returned because it has not been fulfilled yet.
Not Shipped Message - This message is displayed if the order cannot be returned because it has not been shipped yet.
Cancelled Message - This message is displayed if the order has been cancelled and will not be delivered to the shopper.
Address Page - This page is shown so that a customer can verify or change their shipping address.
Address
Title
Message
Name Label
Name Placeholder
Address Line One Label
Address Line One Placeholder
Address Line Two Label
Address Line Two Placeholder
City Label
Country Label
Region / State Label
Postal Code Label
Postal Code Placeholder
Phone Number Label
Phone Number Placeholder
Company Label
Company Placeholder
Company Button text
Invalid Address
Message
Use Invalid Text
International Address
Title
Message
Change Address Button
Use Address Button
Items Page - This page is shown to the customer when they have selected an order and presents the items available for return. Any items that are not returnable are un-selectable.
Items
Title
Message - Already Returned - The message that shoppers will see for items that are already returned.
Message - UnReturnable - The message that shoppers will see for items that are unable to be returned.
Message - Unfulfilled - The message that shoppers will see for items that cannot be returned because they have not been fulfilled yet.
Item Selection Page - This page is shown to the customer when they select an item to return. Return types such as refund, credit and exchange are presented as options as well as inputs for return reason codes, comments and image selection.
Item Selection
Return Quantity Label - Only appears for ReturnLogic Classic Mode.
Return Type Label
Return Reason Label
Secondary Return Reason Label
Return Comment Label
Return Image Label
Exchange Type Label
Variant Exchange Type Display Name - The name you would like to display to shoppers when they are trying to exchange for a variant item.
Full Catalog Exchange Type Display Name - The name you would like to display to shoppers when they are trying to exchange for an item from your full catalog.
Variant Exchanges Unavailable Message - The message you would like to display to shoppers when Variant Exchanges are disabled because the RMA item is out of stock or has an exclusion tag.
Return Image Label
Cancel Button
Add Button
Warranty Page - This page is shown to the customer when they select warranty for an item they would like to return.
Warranty
In-Stock Product Custom Message
Out-of-Stock Product Custom Message - The text that would appear if product is out of stock.
Exact Replacement Button Text - The text that appears on the button to select full catalog exchange for the warranty.
Full Catalog Exchange Button Text - The text that appears on the button if product is out of stock, but you want to oversell.
Oversell Button Text - The text that appears on the button if the product is out of stock, but you want to oversell.
Contact Customer Service Button Text - The text that appears on the button to contact customer success if product is out of stock.
Customer Service Contact Options
Custom Message - Give shoppers instructions to contact customer service, or leave a friendly message!
Contact Information - Specify how you would like customers to contact you if product if out of stock.
Warranty Phone - The phone number to be used to contact you regarding warranties.
Phone Call Instructions - Detail any specific instructions for customer when they call your number.
Warranty Email - The email address to be used to contact you regarding warranties.
Email Instructions - Detail any specific instructions for customer when they email you.
Default Button Text - The text that appears on the default button.
Exchanges Page - The customer is taken to this page if they have selected to receive an exchange item. A product search allows for the selection of the item(s) the customer wishes to receive in return.
Exchange
Title
Message
Search
Search Placeholder
No Products Found - The message you would like shoppers to see when they are unable find a product through the full catalog exchange search.
Review Page - This page displays a breakdown of the return types (refund, credit, exchange) and the estimated values and exchange items that the customer will receive upon returning their items.
Review
Title
Message
Shipping Title - The title for the return shipping type.
Return Items Title - The title for the items being returned.
Receiving Items Title - The title for the return value or items being received.
Review Estimate Message - The message indicating the terms of the return indicated return estimate.
Contact Support Message - Section at the bottom of the review page for out of stock warranty claims when the shopper selects contact customer support.
Summary Page - An overview of their return including the status, shipping instructions and link to download their shipping label where appropriate.
Summary
Title
Message
RMA Number Label - The label displayed in front of the RMA number.
RMA Status Message - The message displaying the RMA status. %(RETURN_STATUS) will display the current status.
Shipping Instruction Title - The title displayed before the shipping instructions.
Contact Support Next Step Message - The bullet point message in the Next Steps Container for the contact customer support warranty claim scenario.
Authorization Required Message - The message displayed if the RMA requires retailer authorization.
Return By Message
RMA Authorized Message - The message displayed if the RMA has been authorized.
Return Items Title
Print Label Button - The button text that is displayed to download and print the shipping label.
Print Instructions Button - The button text that is displayed to download the shipping instructions and packing slip when no label is provided to the shopper.
No Shipping Message - The message that is displayed when the shopper is not required to ship the items back.
QR Code Instructions - Provide instructions for your customers to bring their item and QR code to USPS to complete their return.
Call-to-Action Content Block
You can use this area to remarket to your shoppers by sharing promotions or special offers and directing them back to your store.
Contact Customer Support Content Block
Allow shoppers to contact your customer service for any additional questions by providing your contact information.
Third Party Summary Page - An overivew of their return including the status, shipping instructions and link to download their shipping label where appropriate. Separate customizations for third party warranties.
Third Party Summary
Title
Message
RMA Number Label - The label displayed in front of the RMA number.
RMA Status Message - The message displaying the RMA status. %(RETURN_STATUS) will display the current status.
Shipping Instruction Title - The title displayed before the shipping instructions.
Authorization Required Message - The message displayed if the RMA requires retailer authorization.
Return By Message
RMA Authorized Message - The message displayed if the RMA has been authorized.
Return Items Title
Print Label Button - The button text that is displayed to download and print the shipping label.
Print Instructions Button - The button text that is displayed to download the shipping instructions and packing slip when no label is provided to the shopper.
No Shipping Message - The message that is displayed when the shopper is not required to ship the items back.
QR Code Instructions - Provide instructions for your customers to bring their item and QR code to USPS to complete their return.
Call-to-Action Content Block
You can use this area to remarket to your shoppers by sharing promotions or special offers and directing them back to your store.
Invalid Page - This page is displayed if the customers return cannot be found, is invalid or is expired.
Invalid
Header
Message
Start New Return Button
Divergence Page - This page is displayed if the cost of returning the items exceeds the value of the items.
Divergence
Header
Message
Third Party Warranty Order Info Page - This page collects info from customers requesting an RMA who purchased the product from a third party.
Third Party Order Info
Title
First Name Label
First Name Prompt
First Name Description
Last Name Label
Last Name Prompt
Last Name Description
Email Label
Email Prompt
Email Description
Phone Number Label
Phone Number Prompt
Purchase Date Label
Purchase Date Prompt
Purchase Date Description
Purchase Location Label
Purchase Location Prompt
Purchase Location Description
Receipt Upload Label
Receipt Upload Description
Receipt Upload Button Text
Start Button Text
Back to Home Text
Third Party Warranty Address Page - This page collects shipping information from customers requesting an RMA who purchased the product from a third party.
Third Party Warranty Address
Shipping Full Name Description
Shipping Full Name Label
Shipping Full Name Prompt
Address 1 Description
Address 1 Label
Address 1 Prompt
Address 2 Description
Address 2 Label
Address 2 Prompt
City Description
City Label
City Prompt
Country Description
Country Label
Country Prompt
Region Description
Region Label
Region Prompt
Postal Code Description
Postal Code Label
Postal Code Prompt
Phone Number Label
Phone Number Prompt
Company Label
Company Placeholder
Company Button Text
Third Party Product Select Page - This page allows for the selection of the item(s) the customer wishes to claim through a third party warranty.
3rd Party Order Items
Title
Sub-header
Search Button Placeholder
Message
Product Select Title
Search Placeholder
Return Reason Label
Secondary Return Reason Label
Return Comment Label
Product Image Upload Label
Product Image Upload Button Text
Third Party Can't Find Your Product Page - This page allows for the selection of the item(s) the customer wishes to claim through a third party warranty.
3rd Party Can't Find Your Product
Can't Find Your Product Link
Product Title
Product Title Placeholder
Product Description
Product Description Placeholder
Product Image Title
Third Party Review Page - This page shows the customer the details of their third party claim before it is submitted.
3rd Party Order Review
Title
Sub-header
*Important Note*
You cannot remove or reorder pages in the Return Center flow.
Learn More:
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.