Overview
Purpose
The ReturnLogic-Gorgias integration displays a customer's returns data when it is created or updated, as well as when a response is added. This data is only displayed when the customer's email address matches between ReturnLogic and Gorgias.
Installation steps overview
Install the Gorgias integration using the ReturnLogic API key generated in the step above
Configure your Gorgias account to display a customer's returns data when creating, updating or adding comments to a Gorgias support conversation (i.e. ticket)
Install the Gorgias integration
From your ReturnLogic account portal, navigate to Settings > Integrations
Click Install on the Gorgias card
Click Install on the data access request prompt
Next, you may be asked to only provide your Gorgias Subdomain. Once submitted, follow the steps below.Fill and submit the Configure form
Your Gorgias Subdomain is the first part of your Gorgias account URL before .gorgias.com (e.g.
my-store.gorgias.com)Click Finish Installation
Configure your Gorgias account
From your Gorgias account portal, create a new ticket
In the To: field, type in a customer email address you know has returns data on ReturnLogic
Click Send (in order for returns data to display, a ticket must be created or updated)
In the ticket you just created, click on the cog button (top-right) to edit widgets
On the Manage Widgets page, find the ReturnLogic to Gorgias HTTP Integration section
Drag that section to the right-hand column (click and hold on the dots next to the section title to drag and drop)
Optionally, you may customize which data is displayed by hovering over each field
Click Save Changes at the bottom of the right-hand column
This concludes the installation and configuration of the ReturnLogic-Gorgias integration.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.